Agent, Information Technology Helpdesk
2 weeks ago
**Job Summary**:
The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and, responsible for the delivery of consistent IT support services to the business. Provides first level of support and logging of all IT related service requests and incidents for both Atlantis, The Palm and The Royal Atlantis. You will assist the hotel Guests and employees on first level 24 x 7 IT support, and will be responsible for Incident Management (logging, resolution, escalation) and monitoring calls logged. You will ensure all calls are registered in the Service Desk system and comply with our standard procedures, as well as actively promote the IT Support function to customers and management within the organization encouraging users to register their requests and issue with the IT Service Desk
**About you**:
**Other desirable skills/qualifications**:
**Skills, Experience & Educational Requirements**
- Understand IT process and administrative tasks, IT service delivery and ITIL Framework.
- At least 1 years’ experience working in a role with exposure to related businesses and processes.
- Administrative Writing Skills, Microsoft Office Skills, Organization, Analyzing Information, Professionalism and Problem Solving.
- Ability to work under pressure and multi task.
**Qualifications/Certifications**
- Certification in ITIL v4 would be an added benefit.
- Diploma in Computer Science or related field would be an advantage.
- Any Microsoft Certification or equivariant.
- **Company**:Atlantis Dubai
- **Employment Type**:Full Time
- **Education Level**:Diploma
- **Experience**:1 Year
- **Job Type**:IT
-
Agent, Information Technology Helpdesk
7 months ago
Dubai, United Arab Emirates Atlantis The Palm Full timeAgent, Information Technology Helpdesk (11066) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...
-
Agent, Information Technology Helpdesk
7 months ago
Dubai, United Arab Emirates Atlantis The Palm Full timeAgent, Information Technology Helpdesk (12078) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...
-
Information Technology Supervisor
4 months ago
Dubai, United Arab Emirates One&Only The Palm Full timeInformation Technology Supervisor (13318) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to...
-
Helpdesk Executive
7 months ago
Dubai, United Arab Emirates Marsh McLennan Full timeHelpdesk Executive **Company**: **Description**: Helps respond to standard customer inquiries regarding the products and services the Company offers. Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries. Tracks client and product order information and logs client data in spreadsheets to assist...
-
IT Helpdesk Manager
1 week ago
Dubai, United Arab Emirates Charterhouse Consultancy PTE Ltd Full timeCharterhouse are undertaking a search for an internationally recognised digital asset trading platform, which provides advanced financial services to its global traders, by using blockchain technology. Headquartered out of Hong-Kong, our client is actively seeking a Mandarin speaking IT Helpdesk Manager to join their newly created Dubai office, who can offer...
-
Helpdesk Operator
7 months ago
Dubai, United Arab Emirates Taslleehcom Building Maintenance Full time**Job brief** We are looking for a customer service oriented Help desk specialist to provide technical support to our clients in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...
-
Information Technology Desktop Support
4 months ago
Dubai, United Arab Emirates CloudPSO Inc Full timeAs a Client Support Technician, you will be providing IT support to small businesses in the Financial Services sector, including hedge funds and family offices. These clients recognize IT as a valuable investment and appreciate your expertise. You'll have the opportunity to work with the latest technology, expand your knowledge, and advance your career. Key...
-
Information Technology
5 months ago
Dubai, United Arab Emirates HOBBS CLINIC Full time**We are looking for Information Technology** **Job Description**: - Bachelor degree - Familiarity with healthcare - Health information technology - Experience working with healthcare technology - Strong communication skills - Fulfilling duties and responsibilities of a healthcare - Data protection - Data analytics - Chatbots and Virtual Assistants -...
-
Information Technology
5 days ago
Dubai, United Arab Emirates Ahla jaw Full timeBachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience - 2-5 years of experience working in IT operations - Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies - Excellent working knowledge of computer systems, security,...
-
Travel Agent
7 months ago
Dubai, United Arab Emirates GNG Innovations Information Technology LLC. Full timeAs a freelance travel agent, your job involves assisting individuals and groups in planning and organizing their travel arrangements. Your primary goal is to ensure that clients have a smooth and enjoyable travel experience. Here's a detailed job description for a freelance travel agent: **Responsibilities**: Consultation and Planning Booking and...
-
IT (Information Technology)
2 weeks ago
Dubai, United Arab Emirates Villanova Cosmetic And Surgical Center Full timewe are looking for a skilled IT to work for our Healthcare Facility Located in Jumeirah 1 Dubai UAE preferably with at least 1 year of Experience Arabic Speaking is required - Relevantly experienced in computing and information technology - Skills in development and management of websites and electronic platforms - Knowledge and skills in handling problems...
-
Information Technology
2 weeks ago
Dubai, United Arab Emirates Trizone Trading Full timeLooking for IT Specialist Minimum Experience 3 years+ - Strong written and oral communication - Strong background in Information technology - Organization and attention to detail - Analytical and problem solving skills - Time management - Systems analysis - Mathematical and deductive reasoning - Clerical knowledge - Proficiency with Microsoft Office Suite -...
-
Associate Consultant Helpdesk
4 days ago
Dubai, United Arab Emirates invenioLSI Full time**Description**: invenioLSI is the world’s #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment...
-
Information Technology Supervisor
3 months ago
Dubai, United Arab Emirates Talent Pal Full timeInformation Technology Supervisor (13318) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to...
-
Intern - Information Technology
1 week ago
Dubai, United Arab Emirates SOFITEL Full time**Intern - Information Technology** **What is in it for you**: - Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 - Career development opportunities with national and international promotion opportunities. **What you will be doing**: - Maintain information technology systems and networks; perform both...
-
IT and Security Administrator
4 months ago
Dubai, United Arab Emirates Advanced Technology Bureau Payment Services Provider LLC Full time**IT Administration**: - Oversee and manage servers, workstations, and network devices. - Perform regular system updates, backups, and patches to ensure system reliability and security. - Administer user accounts, permissions, and access controls in line with company policies. - **Helpdesk Support**: - Provide comprehensive technical support to end-users,...
-
Manager, Information Technology
3 days ago
Dubai, United Arab Emirates Bab Al Shams Desert Resort Full timeManager, Information Technology (5581) Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly...
-
Associate - Information Technology
4 months ago
Dubai, United Arab Emirates Majid Al Futtaim Full timeDescription **JOB TITLE** Associate - Information Technology | MAF Retail | Information Technology **ROLE SUMMARY** Information Technology Technical Support maintains the computer equipment, providing technical supportand ensuring the whole IT equipment runs smoothly. Monitors and maintains the company computer systems, installs and configures hardware and...
-
Information Technology and Video Technology
7 months ago
Dubai, United Arab Emirates Almoe Productions Full timeInformation Technology Required Knowledge 1. Determine Specifications and Building Media servers & PCs for Event Shows. Experienced with Nvidia. AMD, NV link & SLI. Configuring Mosaic for multiple screens and high resolutions Determining the need for RTX, GTX, Quadro Cards, Sync Cards, LSI Cards 2. Building Network Area Storages (NAS Storages) &...
-
Information Technology Analyst
2 weeks ago
Dubai, United Arab Emirates Swedish technology Full time**Responsibilities**: - Collaborate with other professionals to determine functional and non-functional requirements. - Analyzing requirements and preparing design (SAD) documents. - Develop high-level product specifications with attention to system integration and feasibility. - Modeling API's, micro-services and versions for integration with different...