Agent, Information Technology Helpdesk

1 week ago

Dubai, United Arab Emirates Atlantis The Palm Full time

Agent, Information Technology Helpdesk
(11066)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

**About the role**

As the IT Helpdesk Agent, you will be responsible for the day-to-day service delivery and operations of the IT Service Desk support function, and responsible for the delivery of consistent IT support services to the business. You will provide the first level of support and logging of all IT related service requests and incidents for both Atlantis the Palm and Atlantis the Royal.

You will be responsible for assisting hotel guests and employees on first level 24x7 IT support, as well as being responsible for incident management (logging, resolution, escalation) and monitoring calls logged. You will also ensure all calls are registered in the service desk system and comply with our standard procedures, and actively promote the IT Support function to customers and management within the organisation, encouraging users to register their requests and issue with the IT Service Desk.

**About you**

Other desirable skills/qualifications:

- Certification in ITIL v4 would be an added benefit.
- Diploma in Computer Science or related field would be an advantage.
- Any Microsoft Certification or equivariant.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

  • Agent, Information Technology Helpdesk

    2 weeks ago

    Dubai, United Arab Emirates Atlantis The Palm Full time

    Agent, Information Technology Helpdesk (12078) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...

  • Agent, Information Technology Helpdesk

    1 week ago

    Dubai, Dubai, United Arab Emirates Atlantis The Palm Full time

    Agent, Information Technology Helpdesk(11066)At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests'...

  • Information Technology Helpdesk Jobs in Dubai

    1 month ago

    dubai, United Arab Emirates Atlantis Dubai Full time

    Information Technology Helpdesk Jobs in DubaiFor More Top Organization Jobs:Click Here1- Agent, Information Technology HelpdeskJob: Full TimeLocation: Dubai, UAEDescription:The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and, responsible for the delivery of consistent IT support...

  • Information Technology Helpdesk Jobs in Dubai

    3 weeks ago

    dubai, United Arab Emirates Atlantis Dubai Full time

    Information Technology Helpdesk Jobs in DubaiFor More Top Organization Jobs:Click Here1- Agent, Information Technology HelpdeskJob: Full TimeLocation: Dubai, UAEDescription:The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and, responsible for the delivery of consistent IT support...

  • Information Technology Helpdesk Jobs in Dubai

    1 week ago

    Dubai, Dubai, United Arab Emirates Atlantis Dubai Full time

    Information Technology Helpdesk Jobs in DubaiFor More Top Organization Jobs:Click Here1- Agent, Information Technology HelpdeskJob: Full TimeLocation: Dubai, UAEDescription:The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and, responsible for the delivery of consistent IT support...

  • Agent, Information Technology Helpdesk

    3 weeks ago

    dubai, United Arab Emirates Kerzner International Full time

    Press Tab to Move to Skip to Content LinkAt Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations...

  • Agent, Information Technology Helpdesk

    2 weeks ago

    Dubai, United Arab Emirates Atlantis Dubai Full time

    **Job Summary**: The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and, responsible for the delivery of consistent IT support services to the business. Provides first level of support and logging of all IT related service requests and incidents for both Atlantis, The Palm and The...

  • IT Helpdesk Specialist | Creative Technology

    3 weeks ago

    dubai, United Arab Emirates Manageditservices Full time

    Company Overview: Creative Technology M.E (CT) is a global leader in providing audio-visual solutions for live events. CTME offers cutting-edge services across various entertainment technology sectors to clients worldwide, with a focus on delivering exceptional customer experiences.Job Description: As an IT Helpdesk Specialist, you’ll provide technical...

  • IT Helpdesk Officer

    2 months ago

    dubai, United Arab Emirates Al Ghurair Investment Full time

    IT Helpdesk Officer Jobs in Dubai, UAE by Al Ghurair Investment | ArabJobs.comIT Helpdesk OfficerAl Ghurair Investment - Dubai, UAE Posted In 24/6/2013Apply For JobApplicants75 Views5359Job DescriptionProvide IT users at Al Ghurair with support on information and communication technology infrastructure, systems and services being delivered through that as...

  • IT Helpdesk Officer

    3 weeks ago

    dubai, United Arab Emirates Al Ghurair Investment Full time

    IT Helpdesk Officer Jobs in Dubai, UAE by Al Ghurair Investment | ArabJobs.comIT Helpdesk OfficerAl Ghurair Investment - Dubai, UAE Posted In 24/6/2013Apply For JobApplicants75 Views5359Job DescriptionProvide IT users at Al Ghurair with support on information and communication technology infrastructure, systems and services being delivered through that as...

  • IT Helpdesk Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Al Ghurair Investment Full time

    IT Helpdesk Officer Jobs in Dubai, UAE by Al Ghurair Investment | IT Helpdesk OfficerAl Ghurair Investment - Dubai, UAE Posted In 24/6/2013Apply For JobApplicants75 Views5359Job DescriptionProvide IT users at Al Ghurair with support on information and communication technology infrastructure, systems and services being delivered through that as per the agreed...

  • Real Estate Agent

    2 weeks ago

    Dubai, United Arab Emirates Blitz Information Technology Full time

    As a Commission-based Real Estate Agent in Dubai, your primary responsibility will be to assist Russian-speaking clients in buying, selling, and renting properties in the Dubai real estate market. You will work independently or with a real estate agency, earning a commission based on successful transactions. Your role involves building relationships,...

  • Information Technology

    3 weeks ago

    dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsResponsibilities:• Comprehensive knowledge of computer hardware / software concepts• Monitors the...

  • Helpdesk Executive

    2 months ago

    Dubai, United Arab Emirates Marsh McLennan Full time

    Helpdesk Executive **Company**: **Description**: Helps respond to standard customer inquiries regarding the products and services the Company offers. Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries. Tracks client and product order information and logs client data in spreadsheets to assist...

  • Helpdesk Executive

    3 weeks ago

    Dubai, United Arab Emirates Marsh McLennan Full time

    Helpdesk Executive **Company**: **Description**: Helps respond to standard customer inquiries regarding the products and services the Company offers. Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries. Tracks client and product order information and logs client data in spreadsheets to assist...

  • IT Helpdesk Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Al Ghurair Investment Full time

    IT Helpdesk Officer Jobs in Dubai, UAE by Al Ghurair Investment | IT Helpdesk OfficerAl Ghurair Investment - Dubai, UAE Posted In 24/6/2013 Apply For JobApplicants 75 Views 5359 Job Description Provide IT users at Al Ghurair with support on information and communication technology infrastructure, systems and services being delivered through that as per...

  • Helpdesk Administrator

    2 weeks ago

    Dubai, United Arab Emirates DP World Full time

    **Day - to-day operations**: - Implement day-to-day operations assigned for the Helpdesk Administration Section to ensure compliance with the established standards and procedures. - Serves as Team Lead for the administration and maintenance of company’s IT asset including mobile IT equipment, PC, IT peripherals and company provided mobile SIMs - Serves as...

  • Information Technology

    1 week ago

    Dubai, Dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsResponsibilities: Comprehensive knowledge of computer hardware / software concepts Monitors the performance of...

  • Administrator Information Technology

    2 weeks ago

    dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filledResponsibilities:• Contributes to team effort by accomplishing related results as needed.• Monitors the performance of Networks, Servers, Workstations and peripherals and informs the Functional IT Manager of any abnormalities• To provide both Guests and Colleagues with the best possible IT Support...

  • L1 IT Helpdesk Support Technician

    4 weeks ago

    dubai, United Arab Emirates Createit Full time

    The IT Helpdesk Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. The ideal candidate should have strong technical skills and experience in troubleshooting and resolving a wide range of IT issues. They should be able to communicate effectively with both technical and...