IT and Security Administrator

3 weeks ago


Dubai, United Arab Emirates Advanced Technology Bureau Payment Services Provider LLC Full time

**IT Administration**:

- Oversee and manage servers, workstations, and network devices.
- Perform regular system updates, backups, and patches to ensure system reliability and security.
- Administer user accounts, permissions, and access controls in line with company policies.
- **Helpdesk Support**:

- Provide comprehensive technical support to end-users, addressing hardware, software, and network issues.
- Manage and track helpdesk tickets using the IT ticketing system, ensuring timely resolution and communication with users.
- Develop and maintain user documentation, FAQs, and training materials to assist with common technical problems.
- Assist with onboarding and offboarding of employees, including setup and removal of IT equipment and access.
- **Network Security**:

- Monitor network traffic and security alerts to detect and respond to potential threats and breaches.
- Implement and manage security solutions including firewalls, antivirus software, and intrusion detection systems.
- Conduct regular security audits, vulnerability assessments, and penetration testing to identify and mitigate risks.
- Ensure compliance with industry regulations and internal security policies, including data protection and privacy laws.

**Qualifications**:

- **Education**: Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent experience.
- **Experience**: Minimum of 5 years of experience in IT administration, helpdesk support, and network security, preferably within a financial institution or similarly regulated environment.
- Knowledge of IT service management frameworks (e.g., ITIL) and security best practices (e.g., NIST, ISO 27001).
- Familiarity with backup solutions, virtualization technologies, and cloud services.
- Experience with network devices (routers, switches, firewalls) and security technologies (IDS/IPS, VPNs).
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Detail-oriented with a focus on delivering high-quality service and solutions.



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