Student Services Assistant

3 months ago


Dubai, United Arab Emirates ES Dubai Full time

The Student Services Assistant plays a vital role in enhancing the student experience by providing exceptional customer service and support. This role requires the individual to address student inquiries, manage student needs, and ensure a welcoming and supportive environment that facilitates the success of students at ES, an English language school.

**Key Responsibilities**:

- **Customer Service**:

- Serve as the first point of contact for students, providing accurate information and assistance in a friendly and professional manner.
- **Student Support**:

- Assist students with day-to-day needs, including registration, course changes, accommodation queries, and other administrative matters.
- Provide guidance on school policies, procedures, and resources available to students, helping them navigate their academic journey.
- **Record Keeping and Reporting**:

- Maintain accurate and up-to-date records of student interactions, feedback, and any issues raised, ensuring data is handled with confidentiality.
- Prepare reports on student services activities, including trends in inquiries and feedback, to help improve services and student satisfaction.
- **Collaboration**:

- Work collaboratively with academic staff, administrative teams, and other departments to ensure a seamless student experience.
- Act as a liaison between students and various departments, facilitating communication and resolving issues efficiently.
- **Problem Solving**:

- Address and resolve student complaints and concerns in a timely and empathetic manner, escalating issues when necessary.
- Proactively identify and address potential challenges students may face, providing solutions to enhance their experience.
- **Continuous Improvement**:

- Continuously seek feedback from students to identify areas for improvement in service delivery.
- Participate in professional development opportunities to stay updated on best practices in student services and customer service.

**Key Deliverables**:

- Monthly student satisfaction reports
- Timely resolution of student inquiries and complaints
- Positive feedback from students regarding the support provided

**Skills and Qualifications**:

- Bachelor's degree in a related field (Education, Communications, Hospitality, etc.).
- Minimum of 2 years of experience in a customer service or student support role.
- Strong communication and interpersonal skills, with the ability to work effectively with students.
- Excellent organizational and problem-solving abilities.
- Proficiency in Microsoft Office Suite and student management systems.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

**Personal Attributes**:

- Empathetic and student-focused approach.
- Proactive, with a strong sense of responsibility and attention to detail.
- Positive attitude and willingness to go the extra mile to support students.

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

- Do you speak Russian

Application Deadline: 29/08/2024



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