Assistant Manager, Reservations

6 days ago

Dubai, United Arab Emirates Kerzner International Resorts Full time

Assistant Manager, Reservations - One&Only One Za'abeel
(9172)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

**About The Role**

As an Assistant Manager, Reservations you will be responsible for assisting the Manager, Reservations in managing the daily operations. You should be a continuous source of information to help and assist all the guests & colleagues in their needs, as well as replying to all incoming correspondence promptly. You will train all technical skills and service delivery to an international 5-star standard, and oversee service providers, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints.

**About You**

Ideally, we would love you to have a Bachelors’ degree with a minimum of 2 years’ experience working in a call center or reservations environment within a similar capacity. You should be comfortable talking and engaging with guests over the telephone and have a passion for customer service.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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