Assistant Reservations Manager

7 months ago


Dubai, United Arab Emirates Grand Mercure Hotel and Residences Dubai Airport Full time

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:

- As Assistant Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for reservations.
- Maximise occupancy levels by reviewing and revising revenue strategies.
- Recognize potential clients and to transmit information to the revenue management and sales department.
- Promote Accor Loyalty programs (ALL) and hotel promotions.
- Ensure team members are effectively informed about ALL and train them accordingly.
- Ensure the privacy of the guests and that the confidentiality of the information is respected.
- Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department.
- Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Ensure team members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Build strong relationships with customers, guests and team members in order to gain full understanding of their needs and work to serve them effectively

**Qualifications**:

- Excellent tracking of guests including Reservations, cancellations and special events while convey information and clearly to team.
- Handling guests complaints and ability to train team members effectively.
- Good communication skills.
- Positive attitude.

Additional Information

A wonderful brand new property just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station.



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