Assistant Manager

2 months ago

Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

***:
To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel - Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue.

The Reservation - Assistant Manager captures details from the incoming calls and coordinates each reservation to ensure the guest’s satisfaction. He or she should reflect the quality of the hotel to our possible guest and must be a very strong in communication skills. A positive attitude, knowledge of the hotel and attention to details are all key requirements.

**DUTIES AND RESPONSIBILITIES**:

- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk

**Qualifications**:

- With atleast 4 years of experience in a 5 Star Hotel
- Software knowledge of Opera system is mandatory
- Currently residing in the UAE

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

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