Payment Gateway Manager
1 week ago
-Full Time
Dubai
**About the job Payment Gateway Manager - Mandarin Speaker**:
- Managing all new product initiatives / Project & portfolio management
- Analyze Business Requirements
- Identify UAT Scenarios
- Run the Tests
- Record the Results
- Confirm Business Objectives are met.
- Own the strategy and road-map for Payments in ABFRL across all brands. The role essentially defines and delivers the customer experience on payments and refunds
- Work closely with the external payment and fin-tech ecosystem to keep abreast of the best-in-class industry solutions. Identify right partners and implement and scale across brands.
- Build the Payment product road-map across quarterly, AOP and three-year payment road-map including product strategy development, customer insights/needs, and requirements definition
- Be on top of latest RBI guidelines and new payments initiatives across competitors.
- Evaluate different key payment initiatives and work with the tech and brand teams for their implementation in road-map
- Drive the day-to-day payment optimization by increasing routing to payment instruments that have higher success rates, while lowering cost of payments and retaining low fraud rates
- Define and deliver best-in-class refund experience to reduce refund TAT, drive CX and repeat transactions
- Develop and maintain an alert mechanism to promptly resolves day to day technology issues that impact payment Success rates and CX
- Explore mutually beneficial partnerships with bank partners/wallets/payment networks to give ABFRL consumers offers and cash backs
- Work closely with the identified parties to detail out the plan of engagement, expected business results, proposed timelines, commercials and integration efforts.
- Manage end to end legal details of the engagement along with the respective teams
- Project manage the execution of the project once the deal has been signed with the parties
**Job Requirements**
- 6-9 years experience in Payment and Fin-tech product management
- Experience of product management on the client side is a plus
- In-depth knowledge of payment gateways, new-age fin-tech solutions and understanding of payment alliances ecosystem
- Experience in integration with payment gateways and understanding the technical integration details
- Minimum of 4+ years of experience translating customer needs into product and engineering requirements and delivering exceptional customer experiences
- Experience of working with UI UX design teams to deliver best-in-class payment design
- Multi-task and multi-stakeholder management skills
- Strong consumer insight capability and curiosity on payment trends
- Strong analytical and problem-solving skills
- Principal Accountability
**Job Features**:
**Job Category**:
Logistics & Supply Chain Management
**Salary**:
AED 20,000 - 25,000
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