Payment Manager

3 days ago


Dubai, United Arab Emirates Lestars Management Consultancy LLC Full time

Identify UAT Scenarios
- Run the Tests
- Record the Results
- Confirm Business Objectives are met.
- Own the strategy and roadmap for Payments in ABFRL across all brands. The role essentially defines and delivers the customer experience on payments and refunds - Work closely with the external payment and fintech ecosystem to keep abreast of the best-in-class industry solutions. Identify right partners and implement and scale across brands.
- Build the Payment product roadmap across quarterly, AOP and three-year payment roadmap including product strategy development, customer insights/needs, and requirements definition
- Be on top of latest RBI guidelines and new payments initiatives across competitors. Evaluate different key payment initiatives and work with the tech and brand teams for their implementation in roadmap
- Drive the day-to-day payment optimization by increasing routing to payment instruments that have higher success rates, while lowering cost of payments and retaining low fraud rates
- Define and deliver best-in-class refund experience to reduce refund TAT, drive CX and repeat transactions - Develop and maintain an alert mechanism to promptly resolves day to day technology issues that impact payment Success rates and CX
- Explore mutually beneficial partnerships with bank partners/wallets/payment networks to give ABFRL consumers offers and cashbacks
- Work closely with the identified parties to detail out the plan of engagement, expected business results, proposed timelines, commercials and integration efforts. Manage end to end legal details of the engagement along with the respective teams - Project manage the execution of the project once the deal has been signed with the parties

**Job Requirements**:

- 6-9 years’ experience in Payment and Fintech product management - Experience of product management on the client side is a plus - In-depth knowledge of payment gateways, new-age fintech solutions and understanding of payment alliances ecosystem
- Experience in integration with payment gateways and understanding the technical integration details
- Minimum of 4+ years of experience translating customer needs into product and engineering requirements and delivering exceptional customer experiences
- Experience of working with UI UX design teams to deliver best-in-class payment design
- Multi-task and multi-stakeholder management skills
- Strong consumer insight capability and curiosity on payment trends
- Strong analytical and problem-solving skills
- Principal Accountabilities Payment Product Roadmap Own the Payments strategy and roadmap in ABFRL across all brands. Work closely with the external payment and fintech ecosystem to keep abreast of the best in class industry solutions. Build the Payment product roadmap across quarterly, AOP and three year payment roadmap Payment Alliances Explore mutually beneficial partnerships with bank partners/wallets/payment networks to give ABFRL consumers offers and cashbacks. Work closely with the identified parties to detail out engagement, expected business results and project manage the execution of the project Daily Payment optimization Maintain day-to-day optimization of payment balancing requirement of high-approval instruments with low cost and low fraud rates Program Management Identifying, scheduling,

**Job Types**: Full-time, Permanent

**Salary**: AED8,000.00 - AED250,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Chinese/Mandarin (required)


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