Payments Technical Integration Manager

2 days ago

Dubai, United Arab Emirates capital.com Full time

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

As a Payments Integration Manager, you will be responsible for managing integrations and optimizing the payment systems that support our business operations. You will lead the integrations and manage relationships with Payment service providers to ensure a smooth and secure payment process for both our customers and internal teams. Your role will involve collaborating closely with developers, QAs, finance, and operations teams to streamline payment processes by enabling new payments methods, improving approval rates, resolving issues and ensuring compliance with industry regulations.

**Responsibilities**:

- Lead the integration and management of new and existing payment service providers, banks, processors, and financial systems used within our business.
- Collaborate with internal development and finance teams to implement and maintain robust, efficient payment solutions that support business growth.
- Serve as the technical specialist in payment-related projects, ensuring systems are optimized for speed, reliability, and security.
- Monitor and manage the performance of payment systems, ensuring smooth operations and minimizing transaction errors or delays.
- Identify opportunities to improve payment processes and increase transaction approval rates.
- Manage the day-to-day operations related to payment processing, deposits, payouts, refunds.
- Act as the primary point of contact with payment service providers, acquirers, and financial institutions about integration process
- Build and maintain strong relationships with payment vendors to ensure reliable service and quick resolution of any issues.
- Collaborate with the customer service and back-office team to resolve any payment-related issues faced by customers, ensuring a seamless payment experience.
- Monitor payment trends and performance, providing regular reports on payment metrics such as approval rates, transaction volumes
- Analyze payment data to identify potential risks, areas for improvement, and opportunities to reduce costs.
- Work in payments product team closely with finance and operations teams to align payment systems with broader business goals and initiatives.
- Act as a liaison between technical and non-technical teams to ensure clear communication and coordination around payment-related projects.

**Requirements**:

- 2+ years of experience in payments, e-commerce, or fintech, with direct experience in payment gateway integration and management.
- Strong understanding of payment infrastructure, payment gateways, processors, and acquiring banks.
- Understanding of API integrations, dependencies and risks
- Familiarity with compliance regulations such as PCI-DSS, PSD2, and experience with multi-currency payment processing.
- Excellent project management skills, with the ability to oversee multiple payment-related projects simultaneously.
- Strong communication skills to work with both technical teams and non-technical stakeholders.

**Key Competencies**:

- Technical Expertise: Deep knowledge of payment technologies, transaction flows, and APIs.
- Operational Management: Strong ability to manage the daily operations of payment systems, focusing on efficiency and reliability.
- Problem-Solving: Ability to troubleshoot and resolve payment issues quickly to minimize disruption to business operations.
- Payment Service provider Relationship Management: Skilled in managing relationships with payment providers to ensure consistent, high-quality service.
- Cross-Functional Collaboration: Strong ability to work across departments and communicate effectively with diverse teams.

**In return, you will receive**:

- Medical Insurance Coverage.
- Hybrid type of work with flexible working hours.
- Modern and outstanding equipment.
- Full annual performance assessment.
- Employee Assistance and referral program.
- Company matched contributory pension.
- Workation policy.
- The opportunity to work with one of the smartest teams on the market.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.

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