Duty Manager

4 weeks ago


Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Main Responsibilities**:

- Support and assist all Front Office sections.
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
- Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
- Control room availability for walk-ins and establish accountability for guests departure dates and times.
- Follow up with Housekeeping for any unresolved room discrepancies.
- Maintain reservation procedures and same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
- Ensures that all departmental information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize hotel revenues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
- Inspect guestrooms on a daily basis.
- Co-ordinate/Assist security personnel in all related matters.
- Respond promptly to any operational requests from Front Office and other hotel departments.
- Attends to referred and unsolved problematic situations.
- Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.
- Completes VIP, delegations and group leaders welcome and farewell as appropriate.
- Conduct efficient hand-over during shift changes.

**Requirements**:

- University degree will be an advantage.
- 3-4 years of experience in hospitality luxury segment, resort experience will be preferred.
- Good personality and positive attitude, energetic, friendly, flexible, motivated, and able to work independently.


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