Duty Manager

5 days ago


Abu Dhabi, United Arab Emirates Shangri-La Hotels Full time

Duty Manager

Front Office, Shangri-La Qaryat al Beri, Abu Dhabi

An amazing opportunity has come up for a talented individual to join our Front Office team as Duty Manager. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.

What are we looking for?

A high level of Standards.
Efficiency and punctuality.
Attention to detail.
A warm and friendly character.
Ability to work in a fast paced environment.
An individual who leads and inspires others.
Previous experience in luxury hospitality/customer service.
Lives and breathes the Shangri-La Values.

What will you do?

Develops systems and procedures for the accurate maintenance of database.
Monitor and spot check quality of work.
Ensures information from Preference Pads is keyed into the database and promote their use to the staff.
Develops and implement guest recognition programs.
To walk the talk and be a role model in delighting our Guest.
Recognizes team members for outstanding delivery of Guest delight. Promotes use of Guest delight club form.
Be visible and accessible to the guest and follow through.
Effective utilization of guest profiles and consistent delivery of guest preferences.
Maintains strong relationship and goodwill with regular guests and local patrons.
Practices and promotes effective and timely recovery of guest complaint situations. Ensures all Golden Circle Members service recovery forms and procedures are implemented.
Be Consistent in delivery of service.
Always meet and exceed Guest expectation.
Observe and highlight service areas which can be improved to maximize guest value for money.
Ensures standards are maintained and delivered.
Communicates standards of service to team.
Implements and maintains Guest Loyalty measurement programs such as Performance Monitor, We Value your Opinion and other tools.
Full knowledge of packages and promotion available to guests.
Communicate and develop a high level of competency and knowledge of marketing programs among team members.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.


  • Duty Manager

    2 weeks ago


    Abu Dhabi, United Arab Emirates Nehal Hotel Full time

    **Duty Manager Responsibilities**: - Scheduling shifts and disseminating this data. - Directing and assessing workflow periodically. - Ensuring the observance of stipulated budgets. - Furnishing guests with practical aid, as needed. - Resolving notable disagreements between staff. - Addressing rule violations committed by guests. - Instituting suitable...

  • Duty Manager

    7 months ago


    Abu Dhabi, United Arab Emirates Nehal Hotel Full time

    **Job description** **Duty Manager Responsibilities**: - Scheduling shifts and disseminating this data. - Directing and assessing workflow periodically. - Ensuring the observance of stipulated budgets. - Furnishing guests with practical aid, as needed. - Resolving notable disagreements between staff. - Addressing rule violations committed by guests. -...

  • Duty Manager

    7 months ago


    Abu Dhabi, United Arab Emirates Nehal Hotel (3 Star) Full time

    **Job description** **Front Office Manager / Duty Manager Responsibilities**: - Scheduling shifts and disseminating this data. - Directing and assessing workflow periodically. - Ensuring the observance of stipulated budgets. - Furnishing guests with practical aid, as needed. - Resolving notable disagreements between staff. - Addressing rule violations...

  • Duty Manager

    2 weeks ago


    Abu Dhabi, United Arab Emirates Executive Suites Full time

    Develops and operates an effective communication system with Front Office Staff. - Supervise daily operations of Front Office Staff, reservation, registration and check-in/check-out. - Perform single duty/shift and handle all aspects related to front desk duty requirements. - Monitor OTAs rates on regular basis and coordinate with the HM to change/update...

  • Duty Manager

    6 days ago


    Abu Dhabi, United Arab Emirates Bob Hope USO Full time

    **Why join our team?** USO mission and exceptional team, around the world, make this a great place to work. We offer generous paid time off, including volunteer days and military leave. We have an exceptional 401k match, great benefits including training/education reimbursement and really fun team members that put the mission first. Working for the USO is...

  • Duty Manager

    18 hours ago


    Abu Dhabi, United Arab Emirates IHG Full time

    **About us** At InterContinental Residency Abu Dhabi (Pre-Opening)® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect. - Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting...

  • Duty Manager

    2 weeks ago


    Abu Dhabi, United Arab Emirates Nehal Hotel Full time

    Duty Manager responsibilities include **overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees**. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Preferably: Asians **Salary**: From...

  • Duty Manager

    5 days ago


    Abu Dhabi, United Arab Emirates private home Full time

    Duty Manager responsibilities include **overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees**. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. **Job Types**: Full-time,...

  • Duty Manager

    2 weeks ago


    Abu Dhabi, United Arab Emirates Bob Hope USO Full time

    **US Citizenship Required** Since 1941, the USO has been the nation’s leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side. Today’s...

  • Duty Manager

    4 days ago


    Abu Dhabi, United Arab Emirates Nehal Hotel Full time

    Duty Manager responsibilities include **overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees**. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. **Job Types**: Full-time,...

  • Duty Manager

    7 months ago


    Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Duty Manager (Full time #539225) **Property / Office**: Emirates Palace, Abu Dhabi **Location**: Abu Dhabi, United Arab Emirates **Main Responsibilities**: - Support our company’s philosophy and company culture through the use of the 11 Pillars and Departmental Legendary Quality Experiences, on a daily basis, to ensure Guest Satisfaction...

  • Hotel Duty Manager

    2 weeks ago


    Abu Dhabi, United Arab Emirates Nehal Hotel Full time

    **Duty Manager Responsibilities**: - Scheduling shifts and disseminating this data. - Directing and assessing workflow periodically. - Ensuring the observance of stipulated budgets. - Furnishing guests with practical aid, as needed. - Resolving notable disagreements between staff. - Addressing rule violations committed by guests. - Instituting suitable...

  • Duty Manager

    3 months ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24181185 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Serves as the property Manager on Duty...

  • Duty Manager

    3 months ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24181185 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serves as the property Manager on...

  • Duty Manager

    6 days ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23081941 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Start Your Journey With Us** From the very first...

  • Duty Manager

    1 month ago


    Abu Dhabi, United Arab Emirates Anantara Full time

    **Company Description** Anantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world - from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches - our ambition is to create unforgettable memories for every guest in...

  • Duty Manager

    3 weeks ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24215009 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager...

  • Duty Manager

    7 months ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22216955 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Duty Manager

    7 months ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23160727 **Job Category** Rooms & Guest Services Operations **Location** Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all...

  • Manager On Duty

    2 weeks ago


    Abu Dhabi, United Arab Emirates UNF GROUP Full time

    We are looking for MOD in our Restaurants and Cafes - Must be 3-5 years experienced in the same industry who is qualified to manage a shift. - Will be responsible for completion of a shift checklist, managing employees during the shift. - MOD will be responsible for closing duties, securing the restaurant. - Requires cash handling skills, strong decision...