Resource Officer

3 weeks ago

Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: ENTER THE WORLD OF AVIATION TECH Join the Emirates Group IT Team in Dubai At Emirates, we know that tech never stands still. Which is why we’re at the forefront of innovation in the aviation world. We are looking for the best IT professionals to help ensure we stay cutting-edge. So bring your talent to the world’s largest international airline and join our IT team as a Resource Officer - TBM in our IT Performance & Insights team. What We Offer This is your chance to work on challenging projects across different brands and businesses within the Emirates Group’s global portfolio. Based in dynamic Dubai, you can enjoy all the benefits of a cosmopolitan lifestyle and a great work-life balance. That’s on top of a tax-free salary and amazing travel perks. About The Role As the Resource Officer -TBM you will be responsible to a dminister, review and constantly enhance the process for Sourcing Suppliers and contingent workers. Manage and monitor the induction process for all Emirates Group IT staff and exit process for all contingent workers. You will ensure appropriate adherence of supplier contracts and on a timely basis gather feedback from consultants, in order to improve terms and conditions in line with the needs of consultants. Provide front line contingent worker advice and support through consistent and fair implementation processes and procedures to EG-IT Line Departments in a timely and professional manner, ensuring quality service across all departments. You will maintain Technology Business Management (TBM) cost model, drive optimizations and validate that business cases are fully supported by the proper technical and financial details as derived from the TBM model. You will be responsible for conducting Technology Business Management analysis and support under the guidance and direction of TBM Office, Technology Finance and Technology Management and in collaboration with TBM Analyst. This role will serve as the technology subject matter expert and power user on a TBM cost model which provides transparency into the Group’s technology products and services. Support the TBM model to ensure that the various departments within technology drive a reduction in IT unit costs and maximize IT resource utilization as well as ensuring the department is being run in line with industry standards. What You’ll Be Expected To Do: - Execute and support the Cloud Cost Management strategy built on the core principles of the FinOps model considering all the different necessities, needs and points of view within a complex Enterprise - Advise and guide contingent workers and managers on contingent worker policies ensuring they are understood and applied in a consistent and effective manner. This includes advising as well as participating in the grievance and capability process and performance management reviews for junior grades. Advise supervisory staff on setting contingent worker performance management objectives and development plans and conducting briefing sessions and workshops to ensure that staff in these grades have a clear understanding of the performance management process and its functionalities - Prepare and implement the review of contingent worker rates, in liaison with Sourcing Services Manager and allowances, in liaison with the hiring managers. Recommend any changes to rate and allowances based on the review or the introduction of new tools to improve retention of high performers. - Responsible for the smooth handling of all supplier billing identified as complex billing including telecoms, sourcing supplier payables in a timely manner ensuring invoices are accurate and appropriate in terms of rates, volumes discounts etc. as per contractual agreements, in liaison with Accounts/Finance/Audit. Recommend improvements to processes and provide necessary reports and metrics to the IT management on a monthly basis. In case of exceptions to the contract, ensure that the necessary approvals are obtained from the Line Managers and they are documented and implemented. - Manage contract extensions, seeking justifications and approvals from management, challenge as appropriate. Ensure that necessary records are updated and that necessary work orders are released to agencies to guarantee seamless continuity/termination as required. Monitor contract extensions and termination for staff on temporary, part-time or fixed term contracts. - Continuously drive adoption and maturity of the entire TBM Framework throughout IT to drive data-based decision making through providing insights and call to action. - Act as point of contact for Business Information Officers and other Technology Management on Financial/Technical metrics and the TBM cost model. Ensure a thorough understanding of Enterprise Technology products, services, and organization. Collaborate with Technology Management and Finance on technology 'Total Cost of Ownership, financial metrics, and cost transparency initiatives. - Act as point of

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