Restaurant Hostess

1 week ago


Abu Dhabi, United Arab Emirates Capital Motion Restaurants Management LLC Full time

**Position Overview**
The Hostess is responsible for providing a welcoming and efficient first impression to guests as they arrive at the restaurant. This role involves greeting and seating guests, managing reservations, and ensuring smooth front-of-house operations. A Hostess plays a critical role in the overall guest experience by ensuring that customers feel comfortable and well cared for from the moment they walk through the door.

**Key Responsibilities**
- **Greeting Guests**:

- Greet all arriving guests with a warm and friendly attitude.
- Create a positive first impression by offering exceptional service and hospitality.
- **Managing Reservations**:

- Answer phone calls, take reservations, and assist with managing the reservation system.
- Monitor the reservation book and ensure guests are seated in a timely manner.
- **Seating Guests**:

- Escort guests to their tables, ensuring they are seated promptly and comfortably.
- Ensure the dining area is organized and tables are set up properly.
- **Customer Service**:

- Address guest inquiries and concerns in a courteous and professional manner.
- Provide information on the menu, wait times, and daily specials if needed.
- **Managing Waitlists**:

- Manage waiting lists during peak hours and ensure guests are informed about estimated wait times.
- Offer alternatives or options to keep guests comfortable during waits, such as directing them to a bar or lounge area if available.
- **Coordinating with Staff**:

- Communicate effectively with the kitchen and wait staff to ensure a smooth seating flow and quick table turnover.
- Assist with the flow of the restaurant, especially during busy times, by helping manage the seating chart.
- **Maintaining Cleanliness and Organization**:

- Keep the front entrance, host stand, and waiting areas tidy and organized.
- Ensure menus, promotional materials, and the restaurant's appearance are clean and welcoming.
- **Handling Guest Issues**:

- Resolve minor guest issues or concerns in a polite and efficient manner, and escalate to a supervisor or manager when necessary.
- **Maintaining Wait List & Reservations System**:

- Input guest data into the reservation system, track wait times, and keep the flow of guests running smoothly.
- Communicate any changes in reservations to relevant staff.

**Skills and Qualifications**
- **Communication Skills**: Clear, friendly, and effective verbal communication, with a focus on customer service.
- **Organizational Skills**: Ability to manage reservations, waitlists, and seating assignments efficiently, especially during peak hours.
- **Customer-Focused Attitude**: Always prioritize the needs and comfort of the guest.
- **Multitasking**: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- **Teamwork**: Work well with other front-of-house staff, including servers, bartenders, and managers.
- **Professional Appearance**: Present a neat, clean, and professional appearance that aligns with the restaurant’s standards.

**Physical Demands**
- Must be able to stand for extended periods.
- Ability to walk or move quickly to accommodate guest needs.

**Work Environment**
- Fast-paced environment, particularly during peak dining times.
- Often involves working evenings, weekends, and holidays.

**Educational Requirements**
- Previous experience in hospitality or customer service is preferred but not required.

**Working Hours**
- Flexible schedule, including evenings, weekends, and holidays.


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