Restaurant Hostess

7 months ago


Abu Dhabi, United Arab Emirates SAIF GROUP Full time

A restaurant hostess plays a vital role in the front-of-house operations of a restaurant, ensuring that guests have a positive and enjoyable dining experience. Their primary responsibility is to greet and welcome guests as they arrive, manage reservations, and oversee the seating of guests. Here is a typical restaurant hostess job description:
**Job Title**: Restaurant Hostess

**Job Summary**:As a restaurant hostess, you are the first point of contact for guests, creating a positive impression and setting the tone for their dining experience. You will be responsible for managing reservations, seating guests, and assisting in maintaining the overall smooth operation of the front-of-house.

**Key Responsibilities**:
**Greeting and Welcoming Guests**: Warmly welcome and greet guests as they arrive at the restaurant. Provide a friendly and professional first impression, making them feel comfortable and valued.

**Reservation Management**: Answer phone calls, take reservations, and record guest information accurately. Organize and manage reservations to optimize table turnover and accommodate guest preferences.

**Seating Guests**: Guide guests to their assigned tables or appropriate waiting areas, ensuring an efficient and fair distribution of guests across the dining area.

**Guest Assistance**: Provide menus, answer questions about the menu, and assist guests with special requests or dietary restrictions. Ensure that guests have a pleasant and comfortable dining experience.

**Waitlist Management**: Keep track of guests waiting for a table and notify them when their table is ready. Estimate wait times accurately and communicate with waiting guests.

**Coordinating with Restaurant Staff**: Collaborate with servers, bussers, and kitchen staff to ensure the smooth flow of service and maintain a well-organized dining room.

**Maintaining Cleanliness**: Monitor and maintain the cleanliness and tidiness of the hostess station and the waiting area.

**Handling Reservations and Seating Arrangements**: Organize reservations efficiently to maximize table usage while accommodating guest preferences. Manage special seating requests, such as for large parties, special occasions, or VIP guests.

**Customer Service**: Handle guest inquiries, complaints, and feedback in a professional and courteous manner. Address any issues promptly or escalate them to the appropriate manager if necessary.

**Upkeep of Reservation System**: Ensure that the restaurant's reservation system is up to date and accurate. Confirm reservations, manage cancellations, and provide accurate information to the team

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Restaurant Hostess: 3 years (required)


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