Restaurant Hostess

4 months ago


Abu Dhabi, United Arab Emirates International Market Group for General Services Full time

**Job Title**: Restaurant Hostess

**Department**: Food & Beverage / Front of House

**Location**: [Specify Location]

**Reports To**: Restaurant Manager, Supervisor

**Job Type**: [Full-time/Part-time]

**Job Summary**:
The Restaurant Hostess is the first point of contact for guests, responsible for greeting them warmly, managing reservations, and ensuring an exceptional guest experience from the moment they arrive. The Hostess coordinates seating, manages the flow of guests, and communicates effectively with the restaurant staff to ensure smooth service. Excellent interpersonal skills, a professional demeanor, and a passion for hospitality are essential for this role.

**Key Responsibilities**:
**Guest Greeting and Reception**:
1. Greet all guests in a warm, friendly, and professional manner as they arrive at the restaurant.

2. Manage guest reservations and walk-ins, ensuring a smooth and efficient seating process.

3. Escort guests to their assigned tables and provide menus, ensuring they are comfortable.

4. Communicate wait times to guests when necessary and offer refreshments while they wait.

**Seating Coordination**:
1. Manage the seating chart and ensure even distribution of guests among servers.

2. Monitor table availability and inform guests of any wait times, managing guest expectations.

3. Organize the seating to maximize the restaurant’s capacity while maintaining guest comfort.

4. Coordinate with waitstaff to ensure tables are prepared and ready for seating.

**Reservation and Waitlist Management**:
1. Handle phone and online reservations, ensuring accurate booking details.

2. Maintain an organized waitlist during busy times, ensuring guests are seated in a timely manner.

3. Communicate effectively with guests regarding any reservation or seating updates.

**Customer Service**:
1. Respond to guest inquiries regarding menu items, dietary needs, or special requests.

2. Address and resolve any guest concerns or complaints, escalating to management if needed.

3. Provide information about the restaurant's offerings, including daily specials, events, and promotions.

**Support to the Restaurant Team**:
1. Liaise with the kitchen and waitstaff to ensure smooth communication and service delivery.

2. Inform the kitchen of large parties or special requests that may affect service flow.

3. Assist with clearing and resetting tables if necessary during peak times.

**Hostess Area and Restaurant Presentation**:
1. Maintain a clean and organized hostess station and entrance area at all times.

2. Ensure the front-of-house area, including waiting areas, are clean and presentable.

3. Ensure menus are clean, up-to-date, and ready for use.

**Upselling and Guest Engagement**:
1. Promote special menu items, drinks, and events to guests as they arrive.

2. Engage guests with polite conversation and recommendations to enhance their dining experience.

**Qualifications**:
1. High school diploma or equivalent (preferred).

2. Previous experience as a hostess or in customer service within a restaurant or hospitality setting.

3. Excellent communication and interpersonal skills.

4. Strong organizational skills and ability to multitask in a fast-paced environment.

5. Friendly, outgoing, and professional demeanor.

6. Basic understanding of restaurant seating layouts and reservation systems.

7. Ability to handle stressful situations with poise and professionalism.

**Working Conditions**:

- The Restaurant Hostess typically works in a busy restaurant environment, with shifts that may include evenings, weekends, and holidays.
- The role requires standing for extended periods and moving throughout the restaurant to assist guests.
- High guest interaction requires the ability to handle multiple requests while maintaining a welcoming demeanor.

Pay: From AED2,000.00 per month


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