IT Service

4 days ago


Dubai, United Arab Emirates Raqmiyat Full time

**Category**

Project Manager

**Location**

Dubai, UAE

**Experience**

10 years
- 5-10 years of experience in managing ITIL processes for an organization with progressive experience in building processes and continuous improvement
- Bachelor’s degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university or equivalent work experience
- Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Certification.
- Demonstrated project execution skills and experience working directly with IT and business users
- Demonstrated project execution skills and experience working directly with IT and business users
- Deep functional and technical knowledge of the ITIL workflow platforms such as Footprints, ServiceNow or others
- Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement
- Strong leadership skills in driving engagement, adoption and change for processes and technology
- Process minded, accountable, proactive, and agile
- Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems
- Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations
- Significant experience working within the ITIL Framework with formal Service Management including: Incident Management, Problem Management, Change Management, Asset Management, Service Catalog

**Skills**

ITIL, ITSM, Incident Management, Problem Management, Change Management, Asset Management, Service Catalog



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