Logistics & Customer Service Coordinator- Building

1 week ago


Dubai, United Arab Emirates We Will Fix It Services L.L.C Full time

**Job Purpose**:
Reporting into the Service Manager, the Service Coordinator is an essential role for the efficient and effective management, coordination and direction of field services including Customers, Technicians, Drivers, Access, Fleet & Systems. On occasion, this role will also interface with customers to communicate bookings changes.

**SCHEDULE**
- Support the Service Manager with coordinating activities of field service Technicians
- Serve as primary point of contact for customers & technicians and liaise with them throughout the day (i.e. cancellations, rescheduled jobs, new jobs, etc.)
- Send task details to Technicians via WhatsApp

**SUPPORT FOR BOOKING MANAGERS**
- Feedback technician progress and comments to the Booking Managers
- When all Booking Managers are engaged, answer customer calls and take customer details to give to Booking Managers to call back
- Investigate and report customer history and tasks for Booking Managers
- When all Booking Managers are engaged, answer customer calls and take customer details to give to Booking Managers to call back

**SYSTEM**
- Be a MS Dynamics super user and promote accuracy of the data captured, reviewing all newly created tasks for accuracy and completeness
- Close tickets as per criteria set by Finance
- Investigate any tasks for previous business day that remain open and cancel or ask BM's to reschedule
- Assist the Service Manager with the schedule in Microsoft Dynamics and maintaining its accuracy
- Keep customer account comments updated with access specific notes

**ACCESS**
- Coordinate and maintain access for residential communities and buildings

**Key Competencies**:

- Planning and organising - ability to prioritise workload accordingly and use initiative, as well as a strong sense of accountability
- Specialist knowledge
- understands technical aspects of work and maintains technical knowledge.
- Problem solving and analysis - displays critical thinking, analyses issues and breaks them down into their component parts with a logical and methodical approach.
- Oral communication - speaks clearly, fluently and in an effective manner.
- Written communication
- writes in a clear and concise manner, using appropriate grammar, style and language.
- Interpersonal/Cultural sensitivity - interacts with others in a sensitive and effective way.
- Resilience and Patience - maintains effective work behaviour and patience in the face of setbacks or pressure.
- Attention to detail & Accuracy - maintains attention to detail under pressure

**Communications and Working Relationships**:

- Excellent written and verbal communication skills to include demonstrated professional, conflict management, and persuasion skills
- Will require regular contact with technicians and managers

**Framework, Boundaries and Responsibility**:

- Can escalate matters to management/business partners where necessary

**Qualifications**:

- High School Diploma required
- Bachelor’s Degree preferred

**Knowledge & Experience**:
Logistics experience needed
- scheduling field
- operating teams even better.
- Previous administration, with a focus on data entry detail, experience required

Previous scheduling experience in a maintenance company preferred
- Familiarity with standard IT Tools (Windows, MS Office)

**Skills and Personal Qualities**:

- High sense of personal integrity.
- Well organised and ability to schedule and prioritise work accordingly.
- Proficient IT skills.
- Trustworthiness, professional and ethical in all that they do.
- Ability to communicate at all levels.
- Ability to work as a team or on own initiative.

**Job Types**: Full-time, Permanent

**Salary**: AED4,150.00 per month

COVID-19 considerations:
All employees wear masks at all times

**Experience**:

- Logistics or Field Service: 2 years (required)

**Language**:

- Tagalog (required)



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