Customer Support Representative
4 days ago
Purunity is a customer-centric company, growing with the purpose of contributing to the sustainability of our planet through better water and air care.
We believe health is life and life is at best when the quality of its essentials such as water and air is improved. Hopefully, in a short while, we envision expanding the Purunity community to each and every corner in the UAE, so that everyone can enjoy improving their quality of life with the ultimate form of drinking water, indoor air and shower experience.
At Purunity, we are continually looking for talented people who can perform and thrive in a fast-paced, creative workplace. We would like to extend a warm welcome to a Customer Support Representative at Purunity within our Customer Care team.
**Responsibilities**
- Serves customer’s needs and resolving product and service problems.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, arranging technical team to solve the problem, and following up to ensure resolution.
- Keeps records of customer interactions, comments, and complaints.
- Follows payment failures, holds cancellation inquiries, and maintains customer health check services.
- Recommends potential products to customers analysing their needs.
- Maintains positive, empathetic, and professional attitude toward customers at all times.
- Contributes to team effort by accomplishing related results as needed.
**Skills & Competencies**
- Excellent communication skills
- Strong negotiation and interpersonal capabilities
- Positive and can-do attitude
- Self-motivated and comfortable working with little to no direction
- Adaptable to technology/software
- Must be able to prioritize and plan work activities as to use time efficiently
- Collaborative mindset and a team player
**Requirements**:
- Proven work experience in call center or customer service field.
- Strong communication, negotiation, and interpersonal skills in Arabic and English.
- Dedication to customer satisfaction.
- Basic knowledge of computer software and office systems
- Familiarity with all the goods and services offered by the company.
- Strong teamwork skills to collaborate with other employees.
- Good time-management skills.
- Bachelor’s degree in business or a related field.
**Perks & Benefits**
At Purunity, we highly believe that our people are our biggest asset, and our culture is our strongest factor.
The benefits you can expect at Purunity includes:
- Competitive salary package
- Performance-based bonus
- Medical insurance coverage
- Smart working options
- Career development
- Frequent employee engagement activities (Lunches, games, etc.)
Where your career can go at Purunity is only limited by your enthusiasm, passion, and creativity. We significantly promote career development activities and offer a variety of chances for professional and personal experiences thanks to our diversified workforce.
**Purunity is an equal opportunity employer.**
**Job Types**: Full-time, Permanent
**Salary**: AED3,500.00 - AED4,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- Arabic (required)
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