Customer Support Representative

6 months ago

Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
We are seeking a dynamic individual to take on the role of Spare Parts Sales Representative. In this position, you will be responsible for driving incremental Spare Parts sales, nurturing existing customer relationships, and expanding our customer base within the assigned area. Through on-site visits, prospecting, and leveraging your technical knowledge, you will provide value-added solutions to our customers, building lasting relationships and achieving sales targets.

**What you will do**:

- Achieve Parts sales and profitability targets by promoting Aftermarket products and services to customers post-machine purchase.
- Handle customer inquiries and communications effectively, ensuring an exceptional customer experience, resolving complaints, and exceeding expectations.
- Update and maintain customer databases, actively seeking new business opportunities by identifying imported Used units in the market.
- Analyze and manage parts business potential and penetration with assigned customers.
- Gather and report market intelligence related to the Aftermarket segment.
- Monitor and ensure customer monthly overdue payments remain within agreed targets.
- Solicit customer feedback on dealer and machine performance.

**Required skills to be successful**:

- Demonstrated customer service skills with a focus on building strong business relationships.
- Proficient sales skills, including the ability to present opportunities, ideas, and concepts, with strong negotiation and closing abilities.
- Commercial acumen and understanding of business dynamics.
- Excellent negotiation skills with a business-oriented mindset.
- Ability to interact professionally with customers at all levels, from middle management to senior executives and technicians.
- Strong self-planning and time management abilities.
- Professional presentation skills and the capacity to effectively promote the company.
- Excellent communication skills in English; fluency in Arabic is advantageous.

**About the team**:
Join a dynamic and collaborative team dedicated to delivering exceptional customer service and driving business growth. Our team fosters an environment of innovation and continuous improvement, where every member is valued for their contribution to our collective success.

**What equips you for the role**:

- A Degree, Diploma, or equivalent technical qualification is preferred, demonstrating a commitment to excellence in this field.

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.

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