Training and Quality Manager
3 months ago
**Responsibilities**:
- Develop comprehensive training programs for all departments, focusing on customer service, problem resolution, training the trainers, and more
- Conduct on-the-job training sessions to ensure employees understand their roles and responsibilities
- Establish and maintain standardized operating procedures, working closely with department heads and supervisors
- Implement quality control measures based on customer feedback to maintain high service standards
- Monitor staff performance, conduct evaluations, and identify training needs for continuous improvement
- Maintain accurate training records, including schedules, attendance, and assessments
- Collaborate with department heads to develop customized training programs aligned with organizational goals
- Ensure a seamless onboarding process for new hires, providing necessary training and resources
**Requirements**:
- Background in hospitality training and quality management
- Strong expertise in developing and delivering training programs.
- Excellent interpersonal and communication skills.
- Analytical mindset for reviewing customer feedback and implementing improvements.
- Ability to collaborate with various stakeholders to align training initiatives with organizational goals.
- Familiarity with standard operating procedures and industry best practices.
- Experience in managing the hiring process, including group interviews and onboarding.
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Al Quoz: Reliably commute or planning to relocate before starting work (required)
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