Operations Administrator

2 months ago


Abu Dhabi, United Arab Emirates THA Staffing Full time

**ROLE RESPONSIBILITIES**:

- Monitor Guest Experience staff attendance and all type of leaves (sick, emergency, annual) in a tracker.
- Schedule and book the staff in Staff Management Software
- Coordinate replacement of the staff in a timely manner
- Take shift attendance during morning briefing.
- Provide reports to Guest Experience Manager for the monthly report.
- Report any unapproved absenteeism to Guest Experience Supervisor and Manager.
- Perform absence reconciliation, issue payroll reports, provide pay stubs to Guest Experience Team.
- Cascade any HR related inquiries to HR Management.
- Issue daily, weekly, monthly reports as requested.
- Track stock report of collateral in storage spaces.
- Responsible for the usage of devices and equipment belonging to venue and follow the ICT usage policy.

**ROLE KEY REQUIREMENTS**:

- Min. 2 years of experience in **administration** (operations/HR) **and payroll**:

- Great attention to detail and ability to provide accurate information
- Strong communication skill
- Strong organizational skills
- Proactivity and ability to provide solutions quickly.
- Strong leadership skills.
- Be able to take initiative to resolve problem on the ground.
- **Proficiency in word, excel. Outlook**:

- Willingness to work on varied shifts, including late nights, weekends, and holidays, if required.

**KEY COMPETENCIES**
- Reliability - deliver the promised service dependably and accurately.
- Tangibles - provide clean facilities, a warm and inviting environment, and friendly attitude
- Assurance - know where things are and what’s on in the venue.
- Empathy - listen to visitors, paying attention to what they say, and provide personalised care.
- Responsiveness - provide prompt service and be willing to help.



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