Guest Service Representative

4 weeks ago


Ajman, United Arab Emirates Wyndham Hotels & Resorts Full time

**Job Description: Guest Service Agent (Russian & English Speakers)**
**Location**: Wyndham Garden Ajman Corniche (4-Star Hotel)

**Position Overview**:
Wyndham Garden Ajman Corniche is seeking to hire **two Guest Service Agents**—one fluent in **Russian** and one fluent in **English**—to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience during their stay. You will be responsible for greeting guests, addressing their needs, and ensuring smooth operations at the front desk. If you have strong communication skills, a passion for hospitality, and a commitment to delivering excellent customer service, we want you to be part of our team

**Key Responsibilities**:
**Guest Reception & Check-In/Check-Out**:

- Greet guests upon arrival and departure with warmth and professionalism.
- Process guest check-ins and check-outs efficiently, ensuring a smooth experience.
- Provide guests with information about hotel services, amenities, and local attractions

**Multilingual Communication**:

- **For Russian-speaking Agent**: Assist Russian-speaking guests with their inquiries and requests, ensuring clear and effective communication.
- **For English-speaking Agent**: Assist English-speaking guests and manage communication across departments in English.

**Reservation Handling**:

- Handle reservations, update bookings, and manage special requests.
- Confirm reservations, process cancellations, and communicate booking details to guests.

**Guest Assistance**:

- Respond promptly to guest inquiries, resolve complaints, and ensure guest satisfaction.
- Collaborate with housekeeping, maintenance, and other departments to fulfil guest requests.

**Hotel Services & Information**:

- Provide accurate information on hotel services, facilities, policies, and local area attractions.

**Administrative Duties**:

- Maintain accurate records of guest transactions, billing, and requests.
- Properly document guest feedback, complaints, and service requests.

**Working Conditions & Perks**:

- **Location**: Wyndham Garden Ajman Corniche (4-Star property)
- **Shifts**: Flexibility required, including nights, weekends, and public holidays.
- **Salary**: Competitive salary with benefits.
- **Accommodation Provided**: Free accommodation.
- **Meals Provided**: Complimentary meals.
- **Airline Ticket**: Round-trip airline ticket provided.
- **Visa**: Visa and work permit will be arranged by the hotel.

**Language**:

- Russian (preferred)
- English (preferred)



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