Guest Service Supervisor

3 months ago


Ajman, United Arab Emirates Apt Resources Full time

**GUEST SERVICE SUPERVISOR**:
**Job ID **:1248

**Location **:Ajman - United Arab Emirates

**Industry **:Hospitality / Tourism / Recreative

**Functional Area **:Functional Area

AED 2,500.00

**Other Benefits **:Service Charge. Air tickets. medical insurance. accommodation. transportation and other benefits accordance with UAE Labour Law

**GCC Driving License **:no data

**Description:
- PRIMARY RESPONSIBILITIES
- Investigate customer's problems and find solutions.
- Hire. train. and terminate customer service agents.
- Provide scripts to read from during phone calls.
- Handle major incidents that cannot be resolved by agents.
- Resolve complaints and order issues.
- Ask customers to provide feedback on agents and customer service experience.
- Keep abreast of new company products and services.
- Issue refunds to customers.
- Oversee product exchanges and returns.
- Analyze data and statistics.
- Compile and print reports on overall customer satisfaction.
- Isolate and identify areas of improvement.
- Train agents on how to adequately address problem over the phone or how to write correspondence.
- Work with management on customer service initiatives.
- Utilize social media to respond to customer complaints and praise.
- Supervise customer service managerial staff.


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