Customer Success Manager
5 months ago
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.
The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.
Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.
**What you'll do**:
- Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
- Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
- Understand the customer journey and be able to guide them on future adoption
- Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
- Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
- Remain knowledgeable and up-to-date on GitLab releases
**What you'll bring**:
- Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
- Understanding of Git and typical branching strategies
- Knowledge of software development lifecycle and development pipeline
- Understanding of continuous integration, continuous deployment, DevSecOps
- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- Experience partnering with customers to define and achieve business outcomes
- Familiarity working with customers of sizes relevant to the assigned segment
- Exceptional verbal, written, organizational, presentation, and communications skills
- Detailed oriented and analytical
- Strong team player but self-starter
- Project management experience & skills
- Strong technical, analytic, and problem-solving skills
- Alignment with our values, and willingness to work in accordance with those values
- Willingness to travel if needed and comply with the company’s travel policy
**How GitLab will support you**:
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Unlimited PTO (paid time off)
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
**Country Hiring Guidelines**:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
-
SAP Success Factor
4 weeks ago
Remote, United Arab Emirates BlackStone eIT Full timeBlackStone eIT is a leading computer software company specializing in SAP solutions. We are currently seeking a dedicated SAP Success Factors Consultant to join our team. In this role, you will assist clients with the implementation, configuration, and optimization of their SAP Success Factors systems, ensuring that their HR processes are efficient and...
-
Freelancer Recruiter
7 months ago
Remote, United Arab Emirates Innovative Management Services s.r.l. Full timeIMS, a leading start-up in the engineering and consultancy services market for major projects, is seeking freelance recruiters on a success fee basis for both corporate and technical positions on an international level to manage all selection activities. IMS provides engineering consultancy services, sourcing personnel/consultants for international projects...
-
Freelancer Business Developer
7 months ago
Remote, United Arab Emirates Innovative Management Services s.r.l. Full timeIMS, a leading start-up in the engineering and consultancy services market for major projects, is seeking freelance recruiters on a success fee basis for both corporate and technical positions on an international level to manage all selection activities. IMS provides engineering consultancy services, sourcing personnel/consultants for international projects...
-
Customer Support Representative
5 months ago
Remote, United Arab Emirates Hopin Full timeWho are we?? Live streaming is a great medium for storytelling - and telling great stories benefits everyone. Whether you’re a creator, content marketer, entrepreneur, or just someone with something to say, live streaming is an exciting and effective way to spread your message. But live streaming tools are very complicated. You shouldn’t need to spend...
-
Account Manager
3 months ago
Remote, United Arab Emirates Provenir Inc. Full time**Who We Are** Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics...
-
Expansion Manager
7 months ago
Remote, United Arab Emirates Tether Operations Limited Full time**Responsibilities**: - Identify and pursue new business opportunities while maintaining and deepening relationships with existing customers. - Understand the Company's solutions and effectively promote their adoption. - Implement strategic initiatives and track KPIs to evaluate their success. - Collaborate with internal and external teams to develop and...
-
Regional Sales Manager
5 months ago
Remote, United Arab Emirates SSP Innovations Full time**Description**: As the #1 ESRI technology GIS firm, 3-GIS helps leading AltNets, Engineering Firms and Operators plan, build and manage their FTTx networks and related assets. Our work spans technology, analytics, strategy, product development, and engineering, across all geographies. Our team are growing fast in the Middle East and North Africa (MENA) and...
-
Product Application Manager
1 month ago
Remote, United Arab Emirates Solenis Full timeAbout Us: Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries,...
-
Sales Account Manager
5 months ago
Remote, United Arab Emirates BioCatch Full timeWe’re looking for a **Senior Sales Executive based in Dubai** - This role will be part of the EMEA Team - Direct report to VP Sales - EMEA **Responsibilities**: - Develop sales revenues from new, prospective BioCatch accounts with an emphasis on developing new business from within the target accounts - Drive a strategic account plan for specific...
-
Partner Development Manager
5 months ago
Remote, United Arab Emirates NetApp Full time**If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...
-
Regional Sales Manager North Middle East, North
5 months ago
Remote, United Arab Emirates Blackline Safety Full time**Data Skills/Qualifications/Education**: **Desired Skills / Experience** - Proven track-record in successful B2B (business to business) sales - Proven track record in gas detection sales - Strong business acumen and expert negotiation skills - Ability to establish contacts and credibility with senior level management decision makers - Self-motivated,...
-
Ecommerce Manager Womens Girls Fashion
1 month ago
Remote, United Arab Emirates CHARGER QUICK FZCO Full timeBestChoice.ae is a dynamic online fashion store specializing in high-quality and exclusive designs for women and girls. With a strong presence on Noon and Amazon, and our own website platform, we’re committed to providing trendy styles, amazing offers, and top-notch service across the UAE. We’re looking for a passionate and results-driven E-commerce &...
-
Key Account Manager
5 months ago
Remote, United Arab Emirates Meltwater Group Full time**Description** **Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights.** We are seeking a talented Key Account Manager to join our team in our Dubai office. With a focus...
-
Growth Manager
1 month ago
Remote, United Arab Emirates Binance Full timeBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
General Commercial Manager-middle East
5 months ago
Remote, United Arab Emirates Global Water Solutions Full timeGlobal Water Solutions has a vacancy for **General Commercial Manager**-**Middle East**. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. We are looking for a self-starter and result-driven professional with a forte to strategize and plan ahead, having strong business ethics, with a solid proven record of...
-
Business Development Manager
7 months ago
Remote, United Arab Emirates Mambu Full timeWho we are: At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. Join us as we bring banking and financial services technology into the digital-first world....
-
Country Manager
5 months ago
Remote, United Arab Emirates Peachtree Foods Full timeOur mission is built around three key points that inspires excellence in everything we do, and our commitment to that mission drives us to become a leader in the hospitality and commercial foodservice industry. - To challenge the common breakfast. - To create experiences with every new product we develop. - To deliver what is beyond expected. No matter what...
-
Manager, Global Payroll Implementation
5 months ago
Remote, United Arab Emirates Remote Technology, Inc. Full time**About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **The position**: This is an exciting time to join Remote and make a personal difference in the global employment space as a **Manager, Global Payroll Implementation**, joining our Global Payroll Solutions team. As a dynamic and energetic professional, the...
-
Growth and Operations Manager
5 months ago
Remote, United Arab Emirates Binance Full timeAs the Growth and Operations Manager at Binance, you will play a crucial role in overseeing and optimizing all aspects of payment operations, including P2P operations, Fiat channel operations, sourcing and acquiring channel leads, analytics, market research, GTM (Go-To-Market) strategies, and project management. You will be responsible for ensuring seamless...
-
Business Development Manager
3 months ago
Remote, United Arab Emirates nahc.io Full time**Overview** **What You Will Do**: - Identify and develop new business opportunities in the UAE and Middle East region, with a primary focus on Dubai. - Cultivate and maintain strong relationships with new and existing clients in the internet, cloud, and cybersecurity sectors. - Create and implement strategic sales plans to achieve revenue targets and...