F&b Supervisor

2 weeks ago

UAE, United Arab Emirates InterContinental Full time

Do you see yourself as F&B Supervisor for InterContinental® Hotel Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

Under the general direction of the Cluster Director of Food and Beverage, and within the limits of established InterContinental Hotels & Resorts and hotel’s policies and procedures, ensure to assist the smooth conduct of the shift through customer focused service delivery and effective staff supervision. And promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

**A little taste of your day-to-day**
- Work in close cooperation with all departments including kitchen, procurement, human resources, laundry, maintenance, housekeeping to ensure a smooth-running operation.
- Conduct regular training sessions with the team in line with the departmental SOP’s and complete accurate reporting and training plans.
- Monitor duty schedules for the respective team.
- Continuously maintain high levels of cleanliness throughout the outlet and ensure the proper appearance and grooming of assigned colleagues.
- Work towards the timely set up of the restaurant, according to the completion of all mise-en-place and checklists in line with the opening hours and complete any required reports to a high standard.
- Handle the welcome of arriving guests and their seating through the host/hostess and take over, if he/she is not available.
- Achieve total guest satisfaction and organizational profitability through effective utilization of all resources.
- Maintain a professional and friendly relationship with guests and colleagues to ensure their well-being.
- Prepare restaurant and bar requisitions.
- Familiar with the restaurant menu, promotional activities and other relevant issues concerning the restaurant and the hotel.
- Handle Guest complaints directly or refer them to the Restaurant General Manager.
- Contribute to meeting and maximizing the revenue for the respective restaurant by actively engaging with guests and potential leads and bookings.
- Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, policies and procedures, as well as protect and conserve the environment.
- Verify accurate reporting and cash handling by hostesses and captains.
- Responsible for cash handling and accurate recording of financial reports both opening and closing.

**What we need from you**
- Great communication skills
- Ability to work in a team and in different functions
- Warm and inviting personality
- Maintain a professional appearance at all times
- Ability to think and work calmly under pressure
- Willingness to learn open-mindedly
- Accommodating to different nationalities, religions, backgrounds, and beliefs
- Passion of food and curiosity for something new
- Basic organization skills in restaurant operation

**What you can expect from us**

We’ll reward all your hard work with competitive salary and benefits.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

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