Conference and Banquet Manager

2 weeks ago

Internet City, United Arab Emirates Apt Resources Full time

Our client a well established 4 star Hotel is looking to hire a experienced Conference & Banquet Manager to coordinate all activities to establish and achieve the highest possible customer satisfaction.

**Job Synopsis**:
Fully responsible for the day-to-day operation in Conference & Banqueting, coordinate all activities to establish and achieve the highest possible customer satisfaction.

**General Tasks and Responsibilities**:
**1. Specific Duties and Responsibilities**:

- To prepare schedules for all personnel according to the forecast and within the limits of the staffing guide,
- To ensure adequate manpower at all times and under the guidance of the Food and Beverage Manager.
- To conduct regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, service standards, up-selling approach, product knowledge, etc.
- To conduct on the job training of future Assistants Outlet Manager’s if the situation calls for.
- To prepare and issue duty schedules for the assigned team.
- To ensure the proper appearance (condition of uniforms) and grooming of assigned staff members.
- To evaluate the performance of the assigned team and initiate internal promotions.
- To short list new potential staff members for development.
- Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- To maintain a professional / friendly relationship with the delegates
- Contacting the potential clients, presenting, negotiating and selling the concept of our products with appropriate corporate rates.
- Assists in establishing in achieving the Banquet’s and Event, department annual budget forecast and exercises a constant control of the operation cost.
- To establish and update the outlet’s database of regular guests.
- To tour the outlet and all related areas frequently ensuring the highest possible cleanliness and maintenance standards.
- To resolve guest complaints immediately.
- To ensure that all Mise en plus is done according to the whole day’s service requirements.
- To be actively involved in Banquet promotional activities.
- To establish a close working relationship with the kitchen and liaises with the chef about menu changes, menu presentations and live cooking activities in the outlet.
- To control / counter signs all store requisitions (operating material, food products and beverages) and ensures their accurate delivery.
- Maintains staff attendance sheets and other payroll related documents, to be signed by the Department Head and submit them for signatures at the end of the month.
- To attend all regular Food & Beverage departmental meetings and conduct’s daily briefings to maintain an open communication within the assigned team.
- Responsible to meet and maximize the budgeted monthly revenue of the respective outlet, by exercising constant control of the operational expenses.
- To take part in the month end inventory with the cost controller to ensure that closing stocks are recorded as accurate as possible.
- If the outlet features live entertainment, to assures the availability of document copies stating the legal approval i.e. NOC’s, etc
- To carry out other related assignments or tasks entrusted by the Food & Beverage management from time to time.
- To work with accounts department to oversee physical inventories, analyse specialized reports, slow moving items and low stock list and productivity norms.
- To be responsible for cashier’s house fund, and its safekeeping.
- To ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet.
- To ensure that a check is made and recorded in the POS system for any meals consumed by employees, or any service offered to guests as complimentary or entertainment.
- To enter opening and closing check no. used in his/her shift in the Night Auditors logbook, and ensure that checks are used serially, and all the checks are accounted for.
- To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
- To prepare cashier’s summary and tally it with Micros (POS) reading at the close of his shift.
- To printing and tally transaction list from credit card machines with physical check, and Micros reading.
- To prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.

**Requirements**:
Minimum 4 years experience working in a hotel
Should have Conference and Banquet background
Should be in UAE at present

**Benefits**:

- Basic salary
- AED 7000/
- Accommodation
- 1Bedroom Apartment
- Hiring status
- Family (Self+spouse+1child)
- Yearly ticket for family

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