E-commerce Supervisor

4 weeks ago

Dubai, United Arab Emirates GMG Full time

**About GMG**

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

**About the role**:
The E-commerce Supervisor is responsible in looking after the day to day running of the section and ensure that all standards in stock, display and service are met.

**Core Responsibilities**:
In the capacity of supporting store operations, the individual plays a vital role in achieving the store's annual sales targets. They assist in maintaining proper coverage and schedules to uphold high levels of customer service. Conducting store operations audits is part of their responsibilities to ensure compliance with required standard operating policies. Furthermore, they oversee the store's after-sales processes, ensuring adherence to repair/return policies through effective communication with internal stakeholders. Addressing customer needs and resolving complaints promptly are priorities, with a focus on providing exceptional service and establishing rapport with potential and existing customers. Visual merchandising standards are maintained according to brand policy, and promotions and pricing accuracy are ensured in line with company standards. Generating and analyzing sales reports allows them to provide insights to maximize stock potential and report on the performance of new and core collections. They submit daily invoices and sales recaps to Finance and execute store operations, including cash handling, inventory management, and record-keeping, in accordance with company standard operating procedures. Maintaining proper loss prevention standards, compliance with cash handling procedures, and managing inventory movements and discrepancies are also part of their duties. Additionally, they ensure the cleanliness and maintenance of both the interior and exterior of the store to meet company and brand standards. Directing the team to follow standard operating procedures and store appearance standards is crucial, while they may also carry out cashier duties as required.

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