Customer Diagnostics Product Leader
3 months ago
**Job Description Summary**: The Customer Diagnostics Product Leader (CDPL) will have two main responsibilities. First, you will support major airlines operating GE90, GEnx, and GP7200 engines in the Middle East. You will collaborate directly with customers' Power Plant Engineers to help manage their fleets and enhance fleet stability. This involves actively reviewing engine performance in the field with customers and recommending maintenance and troubleshooting actions to minimize operational disruptions and maximize aircraft utilization.
Second, the CDPL will serve as the primary liaison between Fleet Support and the GP7200 product line functions. You will develop and execute tactical plans for GP7200 diagnostics, ensuring alignment with the overall Fleet Support diagnostics strategy. Additionally, you will create prognostic analytics to identify engine distress modes from flight data, aiming to prevent significant events. You will also work with the Middle East Technology Center (MTC) to enhance the customer experience in the region.
**Essential Responsibilities**:
- Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines
- Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams
- Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services
- Partner with MTC to develop a long term plan to support Analytics-Based Maintenance (ABM) from within Fleet Support, leverage Fleet Support relationships with Power Plant Engineers at the airlines to help with data collection to improve ABM accuracy, and coordinate with the Forecasting Analytics and Leading Indicator (FALI) team during special investigations to improve CNRs
- Identify product distress trends and assist in identifying probable root causes
- Provide effective training to customers to improve their utilization of the self-service diagnostic tools
- Advance current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics
- Provide front-line technical response to customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer
- Lead and mentor team members on complex processes. Help train new team members
- Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries
- Interpret aircraft and engine manuals and service bulletins
- Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE Aerospace image
- Distribute information on customer issues so that all members of the customer support team share common understanding and objectives
- Develop, improve and drive execution of processes using LEAN methodologies
**Qualifications / Requirements**:
- Bachelor's degree (engineering degree preferred ) from an accredited university or college
- Minimum of 10 years of experience in Engineering, Services or Support in Aerospace or a similar complex high technology business, Remote Monitoring & Diagnostics or Analytics
**Desired Characteristics**:
- Problem solver: analytical-minded, challenges existing processes, critical thinker
- Humble: respectful, receptive, agile, eager to learn
- Transparent: shares critical information, speaks with candor, contributes constructively
- Focused: quick learner, strategically prioritizes work, committed
- Leadership ability: strong communicator, decision-maker, collaborative
**Additional Information**:
**Relocation Assistance Provided**:Yes
-
Key Account Manager Levant
6 months ago
Dubai, United Arab Emirates Beckman Coulter Diagnostics Full time**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.**: **At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. **W**e’re building a culture that...
-
Diagnostics Science Liaison
6 months ago
Dubai, United Arab Emirates AstraZeneca Full time**JOB TITLE** **Diagnostic Scientific Liaison** **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical...
-
Event Coordinator
6 months ago
Dubai, United Arab Emirates Beckman Coulter Diagnostics Full time**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Blood Bank Business Unit Manager Eemea
7 months ago
Dubai, United Arab Emirates Beckman Coulter Diagnostics Full timeWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Diagnostics Scientific Liaison
2 months ago
Dubai, United Arab Emirates AstraZeneca Full time**JOB TITLE** **Diagnostics Scientific Liaison - Gulf **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading...
-
Customer Service Agent
1 month ago
Dubai, United Arab Emirates Altius Customer Service Full time*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...
-
Sales Enablement Manager
6 months ago
Dubai, United Arab Emirates Beckman Coulter Diagnostics Full time**Wondering **what’s** within Beckman Coulter Diagnostics? Take a closer look.**: **At first glance, you’ll** see that for more than 80 years **we’ve** been dedicated to advancing and **optimizing** the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. **W**e’re** building a...
-
Medical Receptionist
7 months ago
Dubai, United Arab Emirates PH Diagnostics LLC Full timeWe PH Diagnostics, a leading ISO accredited Lab and Medical Imaging center in Dubai is URGENTLY looking to hire a MEDICAL RECEPTIONIST (Male) who has at least 1-2 years experience in Diagnostic center / Lab or in any medical field.Other relevant experience such as INSURANCE will be considered too. Medical Receptionist Qualifications / Skills: -...
-
Medical Receptionist
6 months ago
Dubai, United Arab Emirates PH Diagnostics LLC Full timeWe PH Diagnostics, a leading ISO accredited Lab and Medical Imaging center in Dubai is URGENTLY looking to hire a MEDICAL RECEPTIONIST (Female, Tagalog speaker) who has at least 1-2 years experience in Diagnostic center / Lab or in any medical field from home country. Other relevant experience such as INSURANCE will be considered too. Medical Receptionist...
-
Medical Receptionist
7 months ago
Dubai, United Arab Emirates PH Diagnostics LLC Full timeWe PH Diagnostics, a leading ISO accredited Lab and Medical Imaging center in Dubai is URGENTLY looking to hire a MEDICAL RECEPTIONIST (Male) who has at least 1-2 years experience in Diagnostic center / Lab or in any medical field from their home country. Other relevant experience such as INSURANCE will be considered too. Medical Receptionist Qualifications...
-
Dubai, United Arab Emirates Philips Full time**Job Title**: Regional Business Unit Leader, Ambulatory Monitoring & Diagnostics (AM&D), Growth Region We seek a leader that can grow our AM&D portfolio in the Growth region. This portfolio span the full Electrocardiogram (ECG) space, from Holter monitoring (including ePatch and Cardiologs) to Digital Cardiology Solutions (DCS) business (Cardiograph,...
-
Team Leader- Mechanic
2 weeks ago
Dubai, United Arab Emirates Inkas Armored Vehicle LLC Full time**Job Title**: Team Leader - Mechanic **Location**: DIP 2 **Reports To**: QC Manager **Job Summary**: Lead and manage a team of mechanics to ensure efficient maintenance and repair of armored vehicles. Oversee diagnostics, repairs, and preventive maintenance while ensuring compliance with safety and quality standards. **Key Responsibilities**: -...
-
Sales Personnel
3 months ago
Dubai, United Arab Emirates PH Diagnostics LLC Full timeIdentify and develop new business opportunities for lab services. - Build and maintain strong relationships with doctors, hospitals, clinics, and other healthcare providers to generate referrals. - Promote PH Diagnostics' lab services and explain their benefits to potential clients. - Meet sales targets and contribute to revenue growth for the lab...
-
Manager of Car Service Centre Car Diagnostic
6 months ago
Dubai, United Arab Emirates ZCars Full timeWe are looking for a knowledgeable and experienced Manager of Service Centre cum Car Diagnostic Professional. This role will involve both managing the service center and performing high-level diagnostic work on a variety of vehicles. **Responsibilities** - Oversee daily operations of the service center - Diagnose complex vehicle issues and advise on...
-
Customer Service Team Leader
6 months ago
Dubai, United Arab Emirates Bridgestone Full time**Customer Service Team Leader**: **POSITION SNAPSHOT**: - JobReq ID: 52525- Type of work: On site- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Dubai, AE: **Our Company**: Tokyo-based Bridgestone Corporation is the world’s largest manufacturer of tires and other rubber products. We employ over 140,000 people around the...
-
Post-production Team Leader
6 months ago
Dubai, United Arab Emirates Immensa Technology Full timeWe are seeking a highly skilled and motivated Post-Production Team Leader to join our team at Immensa Technology Labs. As the Post-Production Team Leader, you will be responsible for overseeing the finishing activities for metal and polymer parts produced through additive manufacturing processes. You will lead a team of technicians and operators to ensure...
-
Technical Customer Solution Manager
3 weeks ago
Dubai, United Arab Emirates Abbott Laboratories Full time**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...
-
Customer Service Team Leader
3 months ago
Dubai, United Arab Emirates Interactive digits Marketing Management Full time**Job description** **We are looking for Team Leader who is able to manage the calling team.** A Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Advisors. This team would typically consist of 8-12 Advisors, helping them to meet targets while reviewing performance and coaching them...
-
Customer Service Team Leader
2 months ago
Dubai, United Arab Emirates EGMA Optical Supplies FZCO Full timeOversee daily operations of the customer support team. - Ensure high levels of customer satisfaction through excellent service. - Develop and implement support strategies and processes. - Train, mentor, and provide feedback to team members. - Monitor performance metrics and identify areas for improvement. - Collaborate with other departments to resolve...
-
Head of Finance
7 months ago
Dubai, United Arab Emirates Siemens Healthineers Full timeDo you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...