Front Office Supervisor

4 months ago


AlAyn, United Arab Emirates Pura vida Eco Retreat Al Ain Full time

**PURPOSE OF JOB**

**MAIN DUTIES**
- **Service Excellence**
- Greet and welcome guests upon arrival ensuring a warm and personalized experience.
- Assisting guests in check-in / check-out process creating a good impression of the brand.
- Lead the team in offering individualized support, responding to questions, and resolving issues in a timely manner.
- Promote and retain Pura Eco Retreat sustainability goals by educating guests and staff on responsible practices.
- Maintain excellence customer service by monitoring the waitstaff and assuring compliance with appropriate etiquette and regulations.
- **Guest Relations**
- Establish strong rapport with guest, consider their requirements, and assist them in meeting their expectations.
- Oversees F&B operations by making sure that Pura Eco Retreat's eco-friendly attitude is reflected in the dining experience for the guests.
- Assisting guests with transportation arrangements and suggesting about the restaurants, activities, and other services available on the property.
- Responding to guest queries and complaints, aiding, and resolving issues promptly.
- **Coordination and Communication**
- Coordinating with the other departments to ensure smooth operation.
- Collaborating with housekeeping department, engineering
- Working together with the kitchen staff to make sure meal orders are served on time to avoid delays.
- Collaborate with the chef to craft seasonal and sustainable menus.
- Coordinate and manage various recreational activities and excursions offered by the retreat.
- **Health and Safety**
- Supervise recreation activities and guide the staff to ensure their knowledge and safety practices meets the Pura Eco Retreat standards.
- Develop and implement health and safety protocols, ensuring they are in line with Pura Eco Retreat standards and local regulations.
- Ensure health and safety measures in food preparation, storage, and service.
- **Leadership and Staff Training**
- Train and mentor, the employee to deliver consistent and exceptional service aligned with Pura Eco Retreat.
- Train and guide the F&B staff to improve their abilities, product expertise, and service effectiveness.
- Provide ongoing guidance and support to staff, empowering them to excel in their respective role.
- **General Duties**
- Working as a point of contact for escalating guest queries and offering prompt, effective solutions.
- Keep comprehensive guest records to ensure correct billing and payments.
- Develop and maintain a schedule of engaging and eco-conscious activities for guests.
- Participate in regular staff meetings and contribute to the overall growth and success of the retreat.

**JOB SPECIFICATION**

**Qualifications**:

- Bachelor’s degree in hospitality management, culinary arts or related field or equivalent field

**Experience**:

- Proven experience in guest service, F&B, and recreational roles, with at least 3 years in a supervisory capacity.
- Must Have Opera Cloud Experience.
- Proficiency in problem solving and conflict resolution.
- Strong leadership skills
- Knowledge of hospitality software and reservation system,
- Exceptional interpersonal and communication skills.
- Ability to multi-task and prioritized in fast paced environment.
- Familiarity with health and safety regulations in the hospitality industry

**LIVING THE PURA BEHAVIOURS**

**Be a Story Teller**
- Ability to engage, inform, and delight the guest by providing them with a memorable and eco-conscious experience.

**Be Discreet**
- Coordinate special arrangements and surprises with the utmost confidentiality to enhance guest experience.
- Assist guests with their questions, requests, and concerns by serving as a dependable point of contact and handling them discreetly and effectively.

**Make it Personal**
- Create a welcoming and inclusive atmosphere, making guests feels at home in the desert.

**Be Knowledgeable**
- Manage a variety of areas of the guest’s visit, with the primary focus on providing information and enjoyable activities that highlight the desert's distinctive ecological and cultural history.

Pay: AED2,700.00 - AED3,500.00 per month



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