Reservations Agent
3 weeks ago
At **PALMA BEACH RESORT & SPA**, we’ve created a brand that gives people a different choice. Hotels to count on but different enough to be fun and where people feel comfortable to relax, and just get on with relaxing & Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
**At the heart of every great stay is a great host**. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favorite drinks or food, or tips for local experiences that they won’t find in any guide book.
**Your day to day**
- Maximize rooms revenue through the conversion of telephone calls into sales
- Be fluent on all hotel products and services
- Handle room reservations from Tour Operators and Destination Management Companies (DMC).
- Handle guest queries and complaints relating to Rooms Reservations.
- Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies.
- Have a thorough knowledge in the operation of Opera Reservations System with main focus on inputting, retrieving and revising room reservations.
- Maintain an organized file of all future booking correspondence.
- Maintain an organized file of all billing support documents (i.e. LPO’s, Vouchers, etc.)
- Ensure market segmentation is accurate for each reservation
- Merge profiles as encountered
- Complete understanding and effective use of the Hotel’s telephone system
- **What we need from you**
Ability to commute/relocate:
- Umm al-Quwain City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- one: 1 year (preferred)
**Language**:
- Arabic (preferred)
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