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Reservations Agent
2 weeks ago
Understand the key principles of Pricing Strategies and Revenue Management Retail, Corporate, Leisure, Group, Other, Global Preference, SET Preferred, Preferred Business, LRA vs NLRA, TMC program, Wholesale Program
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective up selling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Review the IPS Res Booked Report daily, as well as arrival reports for the short term, to ensure guest satisfaction and reservation accuracy
- Handle customer queries and complaints relating to Rooms Reservations
- Responsible for effective implementation and compliance with the daily reservations task list
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Merge profiles as necessary
- Ensure reservations meet the property and IPS standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of Opera PMS, IPS. Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotel’s telephone system
- Understand Best Rate Guarantee compliance.
- Maintain the Reservation correspondence
- Liaise daily with the Reservations and or Revenue Management leader regarding business on the books and the strategy for the day
- Generate professional and accurate confirmations and other guest correspondence
Ability to commute/relocate:
- Al Barsha: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma (preferred)
**Experience**:
- Reservations Agent: 2 years (preferred)
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