Reservations Agent

6 months ago


Al Barsha, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time

Understand the key principles of Pricing Strategies and Revenue Management Retail, Corporate, Leisure, Group, Other, Global Preference, SET Preferred, Preferred Business, LRA vs NLRA, TMC program, Wholesale Program
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective up selling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Review the IPS Res Booked Report daily, as well as arrival reports for the short term, to ensure guest satisfaction and reservation accuracy
- Handle customer queries and complaints relating to Rooms Reservations
- Responsible for effective implementation and compliance with the daily reservations task list
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Merge profiles as necessary
- Ensure reservations meet the property and IPS standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of Opera PMS, IPS. Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotel’s telephone system
- Understand Best Rate Guarantee compliance.
- Maintain the Reservation correspondence
- Liaise daily with the Reservations and or Revenue Management leader regarding business on the books and the strategy for the day
- Generate professional and accurate confirmations and other guest correspondence

Ability to commute/relocate:

- Al Barsha: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

**Experience**:

- Reservations Agent: 2 years (preferred)


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