Guest Experiences

3 weeks ago

Ras alKhaimah, United Arab Emirates Hilton Full time

Guest Experiences & Promotions Executive

DoubleTree by Hilton Resort & Spa Marjan Island is looking for aGuest Experiences & Promotions Executiveto join the team With 723 rooms, 14 food and beverage outlets, 7 Pools and a private beach, this award-winning property offers elevated comfort and food inspired by from around the world.

**Why Work for Hilton?**

Hilton is one of the largest and fastest-growing hospitality companies in the world, with more than 7,000 properties with more than 1 million rooms in 123 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100+ million members in our award-winning customer loyalty program, Hilton Honors. We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate.

**As a**
**Guest Experiences & Promotions Executive, you would be responsible for**:

- Establishing outstanding businesses relationships within local and domestic and some international markets
- Monitoring competitor activities and collecting, analysing and presenting market intelligence reports
- Creating and developing opportunities, packages, promotions and special events within the hotel in order to offer exceptional guest experiences
- Promoting awareness of all hotel restaurants, special events and promotions brand image internally and externally
- Promoting and upselling of rooms, packages and upgrade options
- Initiate and upsell special activities, products, venues, promotions and events with the Recreation team
- Using upselling and sales techniques that maximize revenue while maintaining existing guest loyalty
- Developing, coordinating and implementing social media initiatives as well as food & beverage promotional programs
- Maintaining a high visibility in the surrounding community and in the hospitality community as appropriate
- Entering, retrieving, reconciling, and verifying information the hotel records and communicating with management and team
- Coordinating with all Front Office and Restaurant managers to retain guests, track preferences, and create guest database.
- Contracting new business as required and maximizing revenue for the hotel
- Professionally representing the hotel in community and industry organizations and events

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline

As with any job, we do have certain criteria that you will need to meet in order to be considered. These are detailed as follows:

- Well versed with events, activities and promotions in UAE with hotels/restaurants
- Previous work experience in theHospitality or related field
- Earlier experience in operational sales or similar role is preferred
- Strong sales and negotiation skills
- Must be eligible to work in the UAE.
- Highly personable and able to demonstrate a high level of accuracy and attention to detail in your approach to work
- Excellence in written and verbal communication in English. Additional language a plus.
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own or in teams

**Hilton Work Perks**

In addition to a competitive salary you will also receive a range of excellent benefits - probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday savvy intern

In our hotel you will also benefit from a staff cafeteria for all meals, a five minute away shared accommodation and transportation. The role also includes all required residency and work permits.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global b

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