Customer Service Officer
10 hours ago
Majid Al Futtaim Entertainment invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Reporting to : Operations Associate Manager
Location : UAE
**Job Purpose**:
- Provide equipment to the guests by ensuring highest customer service at all times, and launder all rental and staff clothes according to the standard policies of Ski Dubai.
**Job Details - Key Responsibilities and Accountabilities**:
- Welcome and greet customers.
- Assist guests in choosing equipment
- Deliver adequate equipment to the guest.
- Highly trained and qualified to deliver the right boots, skis and snowboard for the guests ensuring their safety.
- Investigate the guest’s ski level, height, weight in order to provide correct equipment.
- Ensure the cleanliness and general tidiness of the Rental Area.
- Take part in the implementation of the training plan for all new Rental & Laundry Attendants
- Assist in inventory.
- Conduct Health & Safety and Fire checks daily
- On a daily basis and regular intervals during the day collect all dirty laundry from the trolley bins in the changing areas
- All laundry to be visually inspected for repairs, stains, any special treatment that might be required.
- Any repairs that need to be carried out to be dealt with accordingly and logged in the log book for repairs.
- Any staining to be treated accordingly.
- Carry any hand cleaning if necessary.
- Sorts all soiled linen
- Loads and unloads washing machine
- Prepares washed linens for steaming if required.
- Operates tumbler as per operating instructions
- Complies with Ski Dubai Health, Safety & Hygiene policy
- Attends the Rental department meetings
- Follow all policies and procedures as outlined in the guest service SOPs
- Put all items in the washing machine, add suitable detergent and switch to suitable washing program.
- Take all clean laundry out of machine, hang on hangers, and restock by size order.
- Conduct regular Landry inventory.
- Proficient up to date knowledge of Ski Dubai products, promotions and services.
- Perform suggestive selling (upselling strategy) and advise and assist guests with sales and bookings
Skillset (job specific technical skills and behavioral competencies needed)
- Customer service orientated
- Flexibility in terms of working hours.
- Good communication skills
- Customer service orientated
- Team player
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