Seller Operations Manager
1 week ago
**About us**
The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
What do we offer?
A young, dynamic and forward-thinking environment
Fast paced and very short decision times for changes
A canvas for you to truly excel
99% of uptime on sunshine
**About the role**
The Luxury Closet is looking for a Seller Operations Manager who will work with the Operations team; Liaising with cross
- functional teams such as Authentication, Photography and Sellers’ procurement to ensure processes are flowing smoothly.
If you are motivated to turn the vision into reality and will give 100% to make it happen, we want you in our team
**Duties & Responsibilities**
- Coordinating with Authentication, Photography, Sellers' procurement and Content to ensure targets are met within the teams.
- Analyzing and mining data to gain insight in understanding fulfillment cycles, listing performance and operations performance to produce forecasts and predict trends.
- Creating action plans with individual teams to manage cost and capacity planning for sellers' listings.
- Establishing seamless order follow-ups along with targeted merchandise uploads.
- Interacting with finance team to facilitate seller payments.
- Monitoring order flows to ensure procurement of items are meet within the promised timeframe.
- Connecting with the Operations team & Product team by understanding and pushing requirements to enhance user efficiency and ease of operating dashboards.
- Maintaining optimum efficiency across quality control centers located in the countries where the company operates.
- Building processes across the supply funnel to ensure efficiency is maximized and cost is minimized and to ensure the supply funnel turn around time is met as per targets set.
- Monitoring Order flows to ensure procurement of items are met within the promised timeframe.
- Demonstrating end to end ownership of every seller interaction coupled with proactive problem solving.
**Requirements**:
- 2-4 years of working experience in Operations/Procurement management, preferably with an e-commerce background.
- Hands on knowledge of Power BI and MS Excel (SQL is a plus).
- Strong Analytical Skillset: Ability to analyze metrics to produce forecasts and predict trends.
- Knowledge of multiple luxury brands is preferred.
- Well organized with great time management skills with the ability to multi-task and attention for detail.
- Previous exposure to a startup environment is advantageous.
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