Officer - Central Operations Job

2 months ago


Dubai, United Arab Emirates National Bank of Fujairah Full time

Officer - Central Operations Job

**Work location**: Dubai

**Job Purpose**

To provide back office operational support with a view to achieving timely and accurate delivery of service in line with bank's laid down procedures, polices and service level agreements.

**Key Accountabilities**

To carry out a range of processing and verification functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
- Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
- Undertake other duties at a similar level when required.
- Undertake duties at a higher level as required when requested by line management
- To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank's procedures
- Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.
- Immediate escalation to the Manager Operations of any breach, risk or loss event suspected.
- Perform user acceptance testing pertaining to operations
- Perform business continuity recovery team activities

**Other Accountabilities**

**Other Accountabilities**

**Job Context**

**Education**

A minimum bachelor's degree in a business related field or equivalent

**Experience and Skills**

**Work Experience**:
A minimum 3 year's prior experience in banking operations.

**Specialist Skills/Competencies Required for the Role**
Basic computer skills

An understanding of AML within the UAE and Central Bank regulations relating to transactional processing

Good English language aptitude

**Technical Competencies**

Customer Service
- Service Delivery-Advanced

Transaction Processing and Control
- Service Delivery
- Advanced

Data Management-Service Delivery-Proficient

Product Knowledge and Documentation
- Service Delivery
- Proficient

Core and Regulatory Banking Systems-Service Delivery
- Proficient

Process Re-engineering-Service Delivery-Basic

Policies and Procedures-Service Delivery-Advanced

**Behavioural Competencies**

Change and Innovation - Basic

Evaluating and Solving Challenges - Basic

Results Orientation - Basic

Working and collaborating with others - Basic

Job ID 2377



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