Telephone Operator

2 weeks ago


Dubai, United Arab Emirates Grand Central Hotel Full time

**About us**

Grand Central Hotel is a 4 Star hotel with 140 beautifully decorated rooms, including 6 luxurious suites centrally located in the heart of Dubai.
- 140 beautifully decorated rooms
- Seven minutes drive away from the Dubai International Airport
- Rooftop swimming pool and terrace, fitness center and Spa, Wi-Fi Internet, basement parking
- Restaurants offer a great range of Arabic, Continental, Iranian, and Chinese cuisine

Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

**TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES**:

- Answers incoming calls.
- Takes and distributes messages for guests, provides information on guest services, and answers inquiries about the hotel
- Directs calls to guest rooms, staff, or departments through the switchboard
- Receives guest messages and delivers the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
- Understand the telephone operator board or PBX switchboard operations.
- Knows what action to take when an emergency call is required.
- Keep records of calls placed and received by all departments
- Update directory information on the front office software.

**QUALIFICATION & WORK EXPERIENCE**:

- Previous hotel-related experience is required.
- Must be polite and courteous while answering the phone.
- Knowledge of centralized telephone systems.
- Skills in the operation of telephone equipment.
- Skills in dealing diplomatically with guests under stressful conditions.
- Knowledge of personal computers and methods of updating databases.

Pay: AED1,000.00 - AED1,500.00 per month

Application Question(s):

- Can join immediately

**Experience**:

- hotel: 2 years (required)
- telephone operator: 2 years (required)


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