Officer - Central Operations Job - National Bank ofFujairah
3 weeks ago
Preferred Candidate: National Only
JobPurpose
To provide back officeoperational support with a view to achieving timely and accuratedelivery of service in line with banks laid down procedures policesand service level agreements.
KeyAccountabilities
To carry out a rangeof processing and verification functions ensuring that the workassigned has been completed within specified timelines andaccurately in line with all specified internal and externalguidelines policies procedures and rules.
- Respond to internal and externalcustomers promptly and courteously always providing adequateclarification on the information being given.
- Undertake other duties at a similar level whenrequired.
- Undertake duties at a higher levelas required when requested by line management
- To make suggestions as appropriate to improvethe efficiency and effectiveness of the Banks procedures
- Resolves process problems and trouble shootsand performs verification/investigation of information outsidenormal procedures.
- Immediate escalation to theManager Operations of any breach risk or loss event suspected.
- Perform user acceptance testing pertaining tooperations
- Perform business continuityrecovery team activities
Other Accountabilities
Other Accountabilities
Job Context
Education
A minimumbachelors degree in a business related field or equivalent
Experience andSkills
WorkExperience:
A minimum 3 years prior experiencein banking operations.
SpecialistSkills/Competencies Required for the Role
Basiccomputer skills
An understanding of AML within the UAEand Central Bank regulations relating to transactional processing
Good English language aptitude
Technical Competencies
Customer Service Service DeliveryAdvanced
TransactionProcessing and Control Service Delivery Advanced
DataManagementService DeliveryProficient
Product Knowledgeand Documentation Service Delivery Proficient
Core andRegulatory Banking SystemsService Delivery Proficient
Process ReengineeringService DeliveryBasic
Policies andProceduresService DeliveryAdvanced
Behavioural Competencies
Change and Innovation Basic
Evaluating and SolvingChallenges Basic
Results Orientation Basic
Working and collaborating with others Basic Job ID 2377 This job hasbeen sourced from an external job board.
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