Cluster Reservations Agent
1 month ago
**CLUSTER RESERVATIONS AGENT**
**Tasks include**:
- Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings)
- Complete arrival checks to ensure guest preferences have been applied, upsell opportunities have been exploited and reservation information is accurate.
- Keep effective communication with each respective property’s operations team and ensure all relevant information is passed on correctly
- Follow sales techniques to maximize revenue and fully understand the needs of the customer and strive to meet or exceed those expectations at all times
- Adopt a sales attitude: Identify sales leads for the on-property sales teams, confidently convert reservations requests with an eagerness to close the deal and identify upsell opportunities across all channels.
**Job Types**: Full-time, Contract
Contract length: 36 months
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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