Reservation Agent

4 weeks ago


Dubai, United Arab Emirates Residential rocket Full time

**Reservation Agent Responsibilities**
- Processing reservations by fax, cable, telex, phone, mail, or central reservation system referral
- Processing reservations from travel agents, sales offices, hotel departments, etc
- Knowing the kinds of available rooms and their layouts as well as locations
- Knowing the selling benefits, rates, and statues of all package plans
- Knowing the hotel’s credit policy and how to code every reservation
- Making & maintaining reservation records by alphabetical listing and arrival date
- Determining rates of room based on the hotel’s selling tactics
- Preparing confirmation letters
- Communicating reservation info to the front desk
- Processing cancellations & modifications as well as relaying this info promptly to the front desk
- Understanding the policy of the hotel on no-shows and guaranteed reservations
- Processing advance reservations and deposits
- Tracking future room availability on the reservation basis
- Helping to develop room revenue & occupancying forecasts
- Preparing expected arrival list for the front office
- Helping in pre-registration activities
- Monitoring advance deposit requirements
- Handling daily correspondence
- Ensuring that files stay up to date
- Maintaining a neat & clean look and working area every time
- Promoting goodwill and following employees

**Reservation Agent Requirements**
- High school graduate
- Fluent at the main language in the workplace
- Experience of the relevant position

**Job Types**: Full-time, Permanent

Pay: AED3,500.00 - AED4,500.00 per month

**Experience**:

- hospitality industry: 1 year (preferred)


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