Villa Manager
4 days ago
**Job Overview**:
The Villa Operations Specialist is responsible for overseeing and managing all internal operations related to the smooth functioning of the villa. This role involves ensuring the efficient coordination of employees, managing inventory, and providing excellent client services to guarantee an exceptional guest experience. The Villa Operations Specialist will be integral in maintaining the villa's high standards of hospitality, ensuring all operational tasks are completed seamlessly, and resolving issues promptly.
**Key Responsibilities**:
- **Employee Management**:
- Supervise and coordinate villa staff, including housekeeping, maintenance, concierge, and security teams.
- Ensure all employees adhere to villa policies and maintain high levels of service.
- Conduct staff training and development sessions to improve performance and service quality.
- Schedule employee shifts and manage time off requests to ensure smooth day-to-day operations.
- Handle employee concerns, resolve conflicts, and ensure high employee morale and engagement.
- **Inventory and Supply Management**:
- Oversee inventory management for villa supplies, including housekeeping, maintenance, and guest amenities.
- Maintain detailed records of inventory levels and order supplies as needed to avoid shortages.
- Ensure proper storage, organization, and upkeep of all inventory items.
- Perform regular checks of villa equipment and furniture to ensure everything is in proper working condition.
- **Guest Services and Client Interaction**:
- Ensure the villa is prepared for guest arrivals, ensuring cleanliness, functionality, and presentation standards are met.
- Respond promptly and professionally to guest inquiries, requests, and concerns to ensure a memorable stay.
- Coordinate guest experiences, including transportation, excursions, and special requests, working closely with the concierge team.
- Handle guest feedback, addressing issues or complaints in a timely and effective manner.
- **Operational Support**:
- Coordinate daily villa operations to ensure all tasks are completed efficiently and on time.
- Monitor and maintain villa’s safety and security protocols to ensure a safe environment for guests and staff.
- Assist in preparing and managing operational budgets, ensuring cost efficiency.
- Oversee the coordination of services, including cleaning schedules, maintenance tasks, and meal services.
- Ensure the villa complies with local regulations, health, and safety standards.
- **Reporting and Documentation**:
- Maintain detailed records of villa operations, including employee attendance, inventory usage, and guest interactions.
- Prepare regular reports on villa performance, staffing, inventory levels, and guest feedback for management.
- Ensure compliance with all operational and financial documentation requirements.
- **Quality Control and Continuous Improvement**:
- Regularly evaluate operational processes and suggest improvements to enhance the guest experience.
- Monitor guest satisfaction and implement measures to improve the quality of service.
- Conduct regular inspections to ensure the villa is always in optimal condition.
**Required Skills and Qualifications**:
- Proven experience in villa or hotel operations, preferably in a management or supervisory role.
- Strong organizational and multitasking skills with the ability to manage various operations simultaneously.
- Excellent communication and interpersonal skills to effectively interact with staff, guests, and vendors.
- Problem-solving ability to handle unexpected issues efficiently and professionally.
- Knowledge of inventory management systems and guest service protocols.
- Ability to work under pressure and in a fast-paced environment.
- High attention to detail and a commitment to maintaining the villa’s standards of excellence.
- Flexibility to work evenings, weekends, and holidays as required.
**Preferred Qualifications**:
- Previous experience in luxury villa operations or hospitality management.
- Familiarity with property management software or systems.
- Fluency in multiple languages is a plus.
Pay: Up to AED4,000.00 per month
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