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Holiday Homes

2 months ago

Dubai, United Arab Emirates EasyGo Holiday Homes Full time

*ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY IN DUBAI*

**About EasyGo Holiday Homes**:
EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai. We are a DTCM licensed Operator managing a selection of holiday homes.

**The Role**:
We are looking for a bright and motivated **FEMALE** to join our growing team as an **Office and Booking Admin** based in Dubai. The primary aim of this role is to support the day-to-day operations along with adequate planning and delegation within the operations team with elements of operations coordination and improving customer service. This role is for an individual who is looking for a challenge within a growing start-up.

**Main Job Duties and Responsibilities**:

- All documentation (property information, landlord documents, permits, insurance quotes, furniture proposals etc)
- Coordinate with Business Development and Onboarding Team for newly onboarded properties
- Storage, releasing, collection of keys, cards and remotes. Ensure that these are safely kept
- Coordinate and dispatch along with the guest relations team’s daily tasks by prioritizing and delegating tasks for everyday check-in, checkout, and cleaning schedules
- Scheduling cleaning and laundry company for checkout cleaning
- Ensure all the guests are communicated about their check-in procedures in advance, coordinate with the guest-relations team to conduct a spot check of the apartment before the guest’s arrival, schedule handyman or other maintenance providers
- Raise Issue resolution requests and claims against damages on time and submit supporting documentation/evidence to the team to follow up on such claims
- Respond to booking inquiries
- Prepare booking invoices and confirmations
- Providing administration support to management
- Calendar management: managing calendars on a day-to-day basis to avoid over-bookings and cancellation penalties
- Any other tasks as assigned by the management

Administrative Assistant for Listings:

- Amendments / changing / refreshing / update of listing prices
- Any other tasks as assigned by the management

**Education, Skills and Experience**:

- Degree in business administration/ IT or relevant discipline
- Strong IT skills: Excel or Google Sheets, Word, Outlook, PowerPoint; Document filing, calendar management, etc.
- Strong planning, organizational and administrative skills
- English - fluent working proficiency (both speaking and writing)
- 2+ year in similar role
- PMS system

**Key Competencies and Qualities**:

- Excellent time management and organizational skills with attention to detail
- Excellent communication skills
- Collaborative team player
- Flexible with shifts and timings
- Ability to make appropriate decisions while working under pressure
- Strong analytical capability along with being detailed; track record of digging into data and finding solutions for a variety of operational problems
- Presentable

**Software skills**:

- Airbnb/Booking etc.
- Property Bayut/Dubizzle/Property finder etc.
- Property management/Real Estate: 2-3 years
- Holiday homes/Hospitality background: 2-3 years

**What We offer**:

- Employment visa
- Medical Insurance
- Salary plus Commission
- Flight ticket home after 2 years
- In-house training and ongoing assistance

**Experience**:

- Holiday Homes: 1 year (required)
- Real Estate: 1 year (required)
- Office: 1 year (required)

Application Deadline: 12/01/2023

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