In Room Dining Order Taker

7 months ago


Dubai, United Arab Emirates WHR Solution Full time

**About Company**:
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Located in Jaddaf Waterfront, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel - a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.

**Job Descriptions**:
**DUTIES/ RESPONSIBILITIES**:
**JOB PROFILE**:Complete knowledge of
All liquor brands, beers and non-alcoholic selections available in Room Service
The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Designated glassware and garnishes for drinks
All teas and coffees products : Service procedures
All food and beverage products served in Room Service
All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
Daily menu specials
Guest room layout, locations and room numbers/names
POS, Micros and manual systems procedures
Daily house count, arrivals / departure, VIPs
Scheduled in-house group activities, locations and times
Maintain complete knowledge and strictly abide to local liquor laws, particular those prohibiting service to minor, intoxicated persons and drunk driving
Maintain complete knowledge of correct maintenance and use if equipment only as intended
Maintain complete knowledge and comply with all department policies/service procedures
Obtain assigned bank and ensure accuracy of contracted monies. Obtain change required for expected business level. Keep bank secure at all times
Set-up and organize work stations with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor
Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel
Answer Room Service phone within 3 rings, using correct salutation and telephone etiquette
Take guests’ food and beverage orders, utilizing suggestive selling techniques and following all departmental standards
Ensure accuracy of guest name and room number of each order for delivery
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy
Maintain positive guest relations
Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
Access all functions of micros system in accordance to specifications.
Ensure timely set up and delivery of orders
Legibly document orders when system is down and distribute orders to servers; ensure authorization for room charge. Obtain manual checks and follow all Accounting procedures.
Contact guests10 minutes after order is delivered to ensure guest satisfaction and to suggest additional orders; resolve any problem promptly
Organize, document and track pick-up of dirty trays/tables; direct staff as required to retrieve dirty trays/tables
Process all payment methods in accordance with Accounting procedures and policies
Accommodate guest requests for change courteously
Input charges for amenity orders and coordinate delivery of such with servers; following departmental policies
Organize, input and distribute advance orders and door knob menu orders according to departmental procedures
Monitor and maintain cleanliness, sanitation and organization of all service areas, following procedures laid down in departmental standards
Assist and oversee Room Service staff in their job functions as specified in departmental standards
Settle all checks opened under own ID. Settle all



  • Dubai, United Arab Emirates Kerzner International Resorts Full time

    Order Taker, In Room Dining (2821) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at...

  • Order Taker

    2 months ago


    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.** **With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &...


  • Dubai, United Arab Emirates PALAZZO VERSACE HOTEL L.L.C Full time

    Main Duties/Responsibilities: - Answer Room Service phone within 3 rings, using correct salutation and telephone etiquette - Take guests’ food and beverage orders, utilizing suggestive selling techniques and following all departmental standards - Ensure accuracy of guest name and room number of each order for delivery - Anticipate guests’ needs, respond...


  • Dubai, United Arab Emirates Hilton Full time

    In Room Dining Order Taker | Waldorf Astoria Dubai Palm Jumeirah An In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is responsible for receiving guests' orders, entering their orders in a P.O.S. system and ensuring the guest's bills are processed accurately and efficiently. **What will it be like to work for this Hilton Worldwide...


  • Dubai, United Arab Emirates Hilton Full time

    In Room Dining Order Taker | Waldorf Astoria Dubai Palm Jumeirah An In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is responsible for receiving guests’ orders, entering their orders in a P.O.S. system and ensuring the guest’s bills are processed accurately and efficiently. **What will it be like to work for this Hilton Worldwide...


  • Dubai, United Arab Emirates MOVENPICK Full time

    Company Description **Your team and working environment**: Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with...

  • Careers Day

    2 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    An In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is responsible for receiving guests' orders, entering their orders in a P.O.S. system and ensuring the guest's bills are processed accurately and efficiently. **What will it be like to work for this Hilton Worldwide Brand?** In exceptional destinations around the globe, Waldorf Astoria...


  • Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description** PURPOSE OF POSITION** To provide prompt and courteous F&B service to the Hotel’s guests. **KEY ROLES...


  • Dubai, United Arab Emirates Mama Shelter Full time

    **Company Description** Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in...


  • Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time

    An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing...


  • Dubai, United Arab Emirates One&Only The Palm Full time

    Room Service Order Taker (14393) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...


  • Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time

    An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing...

  • Room Service

    2 months ago


    Dubai, United Arab Emirates Hilton Full time

    Room Service - Order Taker for Conrad Dubai A Room Service - Order Taker for Conrad Dubai is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** A Room Service - Order Taker for Conrad Dubai, you are...


  • Dubai, United Arab Emirates GSS Hotel Management Full time

    **Position**: Room Service Order Taker **Salary**: AED 1200 per month Own Visa Preferred* **Benefits**: - Free accommodation provided by the hotel - Complimentary duty meals (on time) - Opportunities for growth within the hospitality industry **Responsibilities**: - **Order Management**: - Answer incoming calls promptly and courteously. - Take food and...


  • Dubai, United Arab Emirates RIXOS Full time

    **Room Service Order Taker** Rixos Preimum Dubai is looking for guest-oriented and responsible Room Service Order Taker. **What is in it for you**: - Attractive Benefits, Accommodation, Medical Insurance and Duty meal - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the opportunity to earn...


  • Dubai, United Arab Emirates Anantara Full time

    Company Description Anantara Downtown Dubai Hotel invites you to an elegant sanctuary at the centre of the UAE’s most dynamic city. Choose iconic cityscape and Burj Khalifa views from spacious modern rooms and suites just moments from Dubai Mall, Dubai Fountain, Dubai Opera, and the impressive tower itself. Choose complete convenience for easy exploration...


  • Dubai, United Arab Emirates PALAZZO VERSACE HOTEL L.L.C Full time

    JOB SUMMARY Main Duties/Responsibilities: - Take in Room Dining orders over the phone - Sell and upsell food and beverage items. - Describe dishes and inform the guest on how the food is prepared and cooked and on the type of beverage available. - Be punctual, greet colleagues and reports to supervisor upon arrival for duties. - Arrive at work well...


  • Dubai, United Arab Emirates Apt Resources Full time

    **ROOM SERVICE ORDER TAKER**: **Job ID **:1790 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Food & Beverage / Service Operations AED 1,500.00 - 1,500.00 **Other Benefits **:UAE Labor Law **GCC Driving License **:No **Description: - Deliver the company experience for guests Work with...

  • Room Service

    2 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    A Room Service - Order Taker for the Waldorf Astoria Dubai International Financial Centre is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Room Service - Order Taker for the Waldorf Astoria...


  • Dubai, United Arab Emirates Millennium Place Barsha Heights Full time

    As a Room Service Order Taker, your role involves efficiently handling guest requests and orders, ensuring prompt and accurate delivery of food and beverage items to guest rooms. Your responsibilities include receiving and processing orders, providing menu information, and coordinating with kitchen and F&B Associates to ensure a seamless room service...