Order Taker

5 days ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

**Scope of Position**

The Order Taker will be responsible to take all guest orders for in-room dining and will offer suggestions to complete and complement the guest’s selections. The Order Taker will monitor guest orders and offer assistance if required to the server under the guidance of the respective managers.

**Responsibilities**
- Have a very good understanding of the food and beverage offerings and be able to verbally explain those to the guest. This includes wine pairings, ingredients and promotions.
- Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
- Maintain a smooth communication with the corresponding kitchen staff for a flawless service.
- Advise guests with approximate time frame for preparation, delivery and all related policies as well as answering to any other guest inquiries, including restaurant reservations if required.
- Assure guest orders are complimented, and any special guest requests are considered in line with the LQEs.
- Coordinate and assist the IRD Manager on the delivery of all the VIP amenities and work closely with the Front Office team to assure that all requirements are delivered as per standards.
- Help and assist the IRD Server in coordinating, setting up and clearing In Room Dining tables if required and assist in preparing the daily mise-en place and assure that all office related stationary is in place and restocked.
- Track and follow up on the timely delivery of orders and collection of trolleys with the IRD colleagues to avoid delays.
- Maintain a clear knowledge of the POS- point of sales system and perform any tasks relating to billing according to hotel standards and cashiering policies.
- Any other reasonable tasks as assigned by the IRD Manager including assisting other outlets.
- Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
- Warmly engage and converse with guests while taking their food and beverage order and professionally provide the guest with suitable suggestions.
- Ask questions and listen carefully to ensure that all needs are met, including food allergies, accompaniments and condiments.
- Ensure customer satisfaction in accordance to the applicable MOHG Legendary Quality Experiences (LQEs).
- Personally monitor and follow through on any orders or requirements from VIP guests who order In Room Dining and inform the manager in charge of the order.
- Create WOW moments to surprise and delight in house guests.
- Maintain and adjust the guest database to record and act upon guest preferences.
- Listen to any customer complaints and if possible resolve them effectively and otherwise refer to the manager in charge.

***Skills & Qualifications**
- High School qualification or equivalent is preferred.
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- Minimum 2 years’ experience as an order taker in a luxury hotel/resort.
- Minimum 3 years’ experience working within F&B operations within a 5-star hotel is preferred.
- Very good verbal and written communication skills in English.
- Verbal and written communication skills in Arabic or other languages are preferred.
- Ability to handle telephone calls and speak in an articulate manner.
- Basic knowledge and interest in food and beverages and ability to give recommendations.
- Basic computer skills including MS Office is preferred.
- Familiar with POS- point of sales and cashiering procedures is preferred.
- Ability to understand guest needs and to deliver superior customer service.
- Ability to work long hours with a strong focus on operational excellence.
- Knowledge of In Room Dining service procedures and standards is preferred.
- Ability to understand the flow of service and handle multiple tasks effectively is preferred.
- Ability to anticipate guest needs and to deliver superior customer service.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

  • Order Taker

    7 months ago

    Dubai, United Arab Emirates AccorHotels Full time

    Job Description In RoomDining Order Taker You are an ambassador for the exceptionalservice and cuisine that are hallmarks of our food &beverage experience.Your warm, personalattention and knowledge of our outstanding offerings makes guestsfeel unique and valued.Your key duties andresponsibilities will be to ensure that the in-room dining serviceis delivered...

  • Order Taker

    5 months ago

    Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full time

    BenefitsAsan Order Taker at The Lana, Dorchester Collection Dubai here arejust some of the great benefits you will receive:Competitive SalaryPackageWorld-class DevelopmentOpportunitiesComplimentary stays withbreakfast included in our sister Dorchester Collectionhotels.50% off at bars and restaurants withinall of our sister Dorchester CollectionhotelsMeals...

  • Room Service

    5 months ago

    Dubai, United Arab Emirates Hilton Full time

    Room Service - Order Taker As a Room Service - Order Taker, you would be responsible for answering all telephones, dispatching via 2-way communication system and generating computerized reports to ensure department compliance with service standards. **What will I be doing?** As a Room Service - Order Taker, you will be responsible for performing the...

  • Housekeeping Host

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    Housekeeping Host /Order Taker As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. **What will I be doing?** As a Housekeeping-Order Taker, you will be responsible for performing the...

  • Female Cashier/order Taker

    7 months ago

    Dubai, United Arab Emirates Doner and Gyros Restaurant Full time

    Doner & Gyros Restaurant is looking for female cashiers/order taker who can be part of the growing team. Responsible to handle transactions on a daily basis and can work in a fast paced environment. Skills and Qualifications: - **Greet and welcome customers of Doner and Gyros in a friendly manner**: - **Take the food orders and ensure they are entered...

  • Female Cashier/order Taker

    7 months ago

    Dubai, United Arab Emirates Doner and Gyros Restaurant Full time

    Doner & Gyros Restaurant is looking for female cashiers/order taker who can be part of the growing team. Responsible to handle transactions on a daily basis and can work in a fast paced environment. Skills and Qualifications: - **Greet and welcome customers of Doner and Gyros in a friendly manner**: - **Take the food orders and ensure they are entered...

  • Order Taker

    5 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Food Order Taker

    6 months ago

    Dubai, United Arab Emirates AL QASR AL FAKHAM FOODSTUFF TRADING L.L.C Full time

    Food Order Taker As an Order Taker at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive: - Competitive Salary Package - World-class Development Opportunities - Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel! - 50% off at bars and...

  • Room Service

    5 months ago

    Dubai, United Arab Emirates Hilton Full time

    As a Room Service - Order Taker, you would be responsible for answering all telephones, dispatching via 2-way communication system and generating computerized reports to ensure department compliance with service standards. **What will I be doing?** As a Room Service - Order Taker, you will be responsible for performing the following tasks to the highest...

  • Female Cashier/order Taker Female Cashier/order

    7 months ago

    Dubai, United Arab Emirates Doner and Gyros Restaurant Full time

    Doner & Gyros Restaurant is looking for female cashiers/order taker who can be part of the growing team. Responsible to handle transactions on a daily basis and can work in a fast paced environment. Skills and Qualifications: - **Greet and welcome customers of Doner and Gyros in a friendly manner**: - **Take the food orders and ensure they are entered...

  • Housekeeping Order Taker

    6 months ago

    Dubai, United Arab Emirates Rixos The Palm Hotel & Suites Full time

    Housekeeping Order Taker As a Housekeeping Order Taker, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the Housekeeping function. What is in it for you: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the opportunity to...

  • Housekeeping Order Taker

    3 months ago

    Dubai, United Arab Emirates MOVENPICK Full time

    **Company Description** Your team and working environment**: Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with...

  • Room Service

    3 days ago

    Dubai, United Arab Emirates Hilton Full time

    Room Service - Order Taker for Conrad Dubai A Room Service - Order Taker for Conrad Dubai is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** A Room Service - Order Taker for Conrad Dubai, you are...

  • Order Taker

    5 months ago

    Dubai, United Arab Emirates Apt Resources Full time

    **ORDER TAKER - ARABIC SPEAKER**: **Job ID **:2795 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Food & Beverage / Service Operations AED 1,500.00 - 1,500.00 **Other Benefits **:Language allowance, service charge,tips, accommodation, transport,medical insurance, tickets **GCC Driving...

  • Housekeeping Order Taker

    3 months ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** Housekeeping Order Taker** As an **Housekeeping Order Taker **, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the **Housekeeping **function and be accountable for the hotel's performance. **What is in it for you**: - Employee benefit card offering discounted rates...

  • Housekeeping Order Taker at Waldorf Astoria Dubai

    5 months ago

    Dubai, United Arab Emirates Hilton Full time

    As a Housekeeping Order Taker at Waldorf Astoria Dubai International Financial Centre, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. **What will I be doing?** As a Housekeeping Order Taker at Waldorf Astoria Dubai...

  • Housekeeping Order Taker

    3 months ago

    Dubai, United Arab Emirates Millennium Al Barsha, Atria Business Bay & Mont Rose Full time

    As a Housekeeping Order Taker, you are crucial to facilitating effective communication and coordination within the Housekeeping Office. Your key responsibilities include overseeing administrative tasks, maintaining meticulous records, delivering exceptional customer service, and contributing to the overall cleanliness and organization of the office. **Key...

  • Housekeeping Order Taker

    5 months ago

    Dubai, United Arab Emirates Apt Resources Full time

    **HOUSEKEEPING ORDER TAKER**: **Job ID **:1273 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area AED 1,500.00 **Other Benefits **:Service charge. accommodation. transportation. medical insurance. flight ticket. meals **GCC Driving License **:no data **Description: - A Guest...

  • Housekeeping Order Taker

    2 months ago

    Dubai, United Arab Emirates Millennium & Copthorne Airport Dubai Full time

    As a Housekeeping Order Taker at Millennium Airport Hotel Dubai, you are crucial to facilitating effective communication and coordination within the Housekeeping Office. Your key responsibilities include overseeing administrative tasks, maintaining meticulous records, delivering exceptional customer service, and contributing to the overall cleanliness and...

  • Ird Order Taker

    1 month ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it’s a state of mind. **HYDE HOTEL DUBAI** Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; opened the first Hyde hotel outside of the United States,...