Coordinator

4 days ago


Abu Dhabi, United Arab Emirates INSEAD Full time

As one of the world’s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organisations. A global perspective and cultural diversity are reflected in all aspects of our research and teaching. With campuses in Europe (France), Asia (Singapore), Middle East (Abu Dhabi) and North America (San Francisco), INSEAD’s business education and research spans four continents.
The INSEAD Immersive Learning Initiative is pioneering new approaches to learning and research for management and business. This initiative creates a new way of learning by combining a set of complementary capabilities using Virtual Reality (VR) and Extended Reality Technology (XR) EdTech solutions: immersive pedagogical methods, content development, media production, teaching and research excellence, and global distribution.

**Key Responsibilities will include**:
**VR Immersive Learning**: Customer Service and Operations & Business Development and Outreach
Manage and schedule meetings related to VR session requests from coordinators, demo requests from faculty, and potential clients across all campuses.
Track upcoming session and demo requests to ensure is adequate devices and IT support for each request.
Plan and execute the VR session logistics, including working closely with the VR team, IT, and the programme coordinator to prepare the devices and the VR setup on campus, and to finalize the session protocol and ensure smooth delivery of the VR session.
Provide real time session support.
Work closely with VR vendor to ensure devices they reach virtual participants on time.
Onboard virtual participants and ensure they are prepared for the session.
Address questions from IT about VR devices, content, session schedule, VR stock etc.
Manage administration and logistics support for events, demos, client visits, travel etc
Create the interview sheet for super counselors and schedule interviews of counsellors.
Schedule meetings with partner schools, companies and vendors.
Manage administrative work relating to student data, students admission and fees.
Support scheduling calls with third parties (e.g. alumni, etc.).
Support payment procedures and budgets.
Support with logistics events and webinar series.
To be successful in this role, you should have
Bachelor’s Degree preferably in Business or IT.
Minimum of 5 years experience in a demanding customer service role, such as hospitality, or experience with handling corporate clients.
Digitally savvy, experience in using virtual meeting tools e.g. Zoom, Microsoft Teams etc and able to quickly pick up the use of new systems.
Prior education industry experience a plus.
Excellent verbal and written communications skills and is comfortable to drive conversations in professional group setting.
Excellent command of computer tools such as MS Word, Excel, etc.
Good experience in interpersonal relations.
Meticulous, able to multitask and prioritize the most urgent of tasks.
Able to work independently in a functional role, as well as part of a collaborative team.
Very good English skills.

Location: Muroor Road - Street no.4,P.O. Box 48049,Abu Dhabi - U.A.E, Abu Dhabi

**Job Types**: Full-time, Temporary


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