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Software/application Analyst
4 weeks ago
Customer service
- Logistics software
- C/C++
EPG is one of the leading international providers of a comprehensive Supply Chain Execution Suite (EPG ONE) and offers you excellent development prospects.
- Innovatice work
- Individual personnel development
Teamwork has been a top priority for us from the very beginning. Internationally, we work together at several locations with more than 1.000 employees.
- Onboarding programme
- International challenges
We offer flexible working hours and exciting tasks.
- Home office option
- Work-Life-Balance
- Application process
- further information via:
(+971) 4-870-1000
As Software/Application Analyst (M/F/d) you must be an experienced analyst in customer service, proficient in both independent and collaborative work, able to manage high-pressure workloads, and self-driven. Continuously seeks opportunities to learn and become an expert in various technical and product related functions.
**Responsibility**:
- Participate consistently to manage customer inquiries, address issues through Hotline calls, and efficiently provide support using the ticketing system.
- Conduct remote troubleshooting for reported incidents by liaising with IT personnel in customer operations, utilizing diagnostic techniques, and posing relevant questions.
- Collaborate with internal cross-functional teams (project management, IT etc.,) as needed and deliver timely resolutions.
- Maintain detailed documentation on the support requests and provide knowledge transfer sessions within the team.
- Involve trainings on various technical and product related functionalities to adhere and improve customer support processes.
**Qualification**:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Minimum 3-8 years of IT experience with at least 2-3 years in customer services and technical support.
- Good hands-on experience with SQL, Windows and Linux operating systems, IBM DB2 / MySQL.
- Hands-on experience with AS400 (RPG, Cobol, C, C++) is a plus.
- Experience in collaborating with cross-functional teams to gather and analyse user requirements.
- Familiarity with software development methodologies and best practices.
- Excellent written and verbal communication skills, to convey and document technical information effectively.
- Prior experience on SCM / Warehouse Management Systems is an added advantage.
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