Software/application Analyst
7 months ago
Customer service
- Logistics software
- C/C++
EPG is one of the leading international providers of a comprehensive Supply Chain Execution Suite (EPG ONE) and offers you excellent development prospects.
- Innovatice work
- Individual personnel development
Teamwork has been a top priority for us from the very beginning. Internationally, we work together at several locations with more than 1.000 employees.
- Onboarding programme
- International challenges
We offer flexible working hours and exciting tasks.
- Home office option
- Work-Life-Balance
- Application process
- further information via:
(+971) 4-870-1000
As Software/Application Analyst (M/F/d) you must be an experienced analyst in customer service, proficient in both independent and collaborative work, able to manage high-pressure workloads, and self-driven. Continuously seeks opportunities to learn and become an expert in various technical and product related functions.
**Responsibility**:
- Participate consistently to manage customer inquiries, address issues through Hotline calls, and efficiently provide support using the ticketing system.
- Conduct remote troubleshooting for reported incidents by liaising with IT personnel in customer operations, utilizing diagnostic techniques, and posing relevant questions.
- Collaborate with internal cross-functional teams (project management, IT etc.,) as needed and deliver timely resolutions.
- Maintain detailed documentation on the support requests and provide knowledge transfer sessions within the team.
- Involve trainings on various technical and product related functionalities to adhere and improve customer support processes.
**Qualification**:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Minimum 3-8 years of IT experience with at least 2-3 years in customer services and technical support.
- Good hands-on experience with SQL, Windows and Linux operating systems, IBM DB2 / MySQL.
- Hands-on experience with AS400 (RPG, Cobol, C, C++) is a plus.
- Experience in collaborating with cross-functional teams to gather and analyse user requirements.
- Familiarity with software development methodologies and best practices.
- Excellent written and verbal communication skills, to convey and document technical information effectively.
- Prior experience on SCM / Warehouse Management Systems is an added advantage.
-
Applications Analyst
6 months ago
Dubai, United Arab Emirates EmiraTalent Full timeNEW JOB - We're HIRING! Application Analyst (SaaS) on behalf of a multinational specialist software vendor, supporting high-profile clients in the Logistics space... This is a crucial role, providing L1/L2 hotline support to mainly European clients, assisting them remotely with complex WMS issues. Due to the Technical nature of this role, 1-2 years prior...
-
Business Analyst
2 months ago
Dubai, United Arab Emirates Lattice Software Solutions LLC Full time**Role Description** **Responsibilities** - Act as a liaison between key business stakeholders and the technology team, overseeing communication, prioritization, and project delivery. - Take part in regular team meetings, including stand-ups and retrospectives, to ensure projects stay on track. - Develop and maintain technical documentation to clearly...
-
Support Analyst
7 months ago
Dubai, United Arab Emirates MRI Software Full timeFrom the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...
-
Data Analyst
7 days ago
Dubai, Dubai, United Arab Emirates Splash Software Full timeAdvanced Analytics SpecialistSplash Software is offering an exciting opportunity for a skilled Data Analyst to join our team as an Advanced Analytics Specialist. This role will focus on driving business growth through data-driven insights and predictive modeling.As an Advanced Analytics Specialist, you will be responsible for designing and implementing...
-
Application Analyst
6 months ago
Dubai, United Arab Emirates Emiratalent Full time**Application Analyst** **Dubai** **Responsibilities**: - Engage in a 24/7 shifting work schedule to facilitate customer requests via Hotline calls & ticketing system. - Perform remote troubleshooting for the reported incidents by coordinating with customer operations-IT through diagnostic techniques and pertinent questions. - Liaise with internal cross...
-
Call Centre Quality Analyst
7 months ago
Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time**Job Description: Quality Analyst - Call Center** **Note**:This is a 6 working day job. **Overview**: **Responsibilities**: - Identify areas for improvement and ensure compliance with company policies and procedures. - ** Call Calibration**: - Participate in call calibration sessions to ensure consistent scoring across the team. - Align with other...
-
Business Process Analyst
4 weeks ago
Dubai, United Arab Emirates Palmira Software House LLC Full timeAn Arabic **Business Process Analyst** with **ARIS (Software AG)** skills typically focuses on analyzing, designing, optimizing, and managing business processes using the ARIS platform. Below is a detailed job description: **Job Title**: Business Process Analyst with ARIS Skills - Arabic Speaker (UAE/KSA) **Job Summary**: The Business Process Analyst will...
-
Business Application and Data Analyst
2 months ago
Dubai, United Arab Emirates Emerson Full time**Job Summary**: Do you enjoy working in a hybrid and diverse work environment? Are you an INFORMATION TECHNOLOGY professional looking for an opportunity to grow? Do you enjoy telling stories using data and solving problems with your technical skills? If the answer is yes, then this position may be a phenomenal fit for your skills. We are currently seeking...
-
Data Analyst
2 weeks ago
Dubai, United Arab Emirates Splash Software LLC Full time**About the Role** **Key Responsibilities** - Design, develop, and maintain advanced dashboards and reports using Kibana to visualize key metrics and trends. - Analyze large datasets from Elasticsearch to extract actionable insights. - Identify anomalies, trends, and patterns in data, providing timely alerts and recommendations to stakeholders. -...
-
Business Application
6 months ago
Dubai, United Arab Emirates Emerson Full timeBusiness Application and Data Analyst We are currently seeking a **Business Application and Data Analyst **in Dubai, UAE to join our Business Application team redefine our operations through automation and data and contribute to our digital transformation journey. You will thrive in a dynamic environment with driven multi-functional collaboration and will...
-
QA Analyst
3 months ago
Dubai, United Arab Emirates Jadeer Full timeJadeer is hiring on behalf of one of our clients in UAE **Are you a detail-oriented QA Analyst with a passion for ensuring software quality? Join us!** We are hiring for a leading software company in UAE that values quality and reliability. This company is dedicated to delivering high-quality software products that meet the highest standards. **Job Title:...
-
Jr. Data Analyst
2 months ago
Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time**Job Description: Data Analyst-Walk In Interview** **Location: Kings Tower-International City Phase(2) - Dubai** **Timing: 11 AM to 4 PM, Monday to Saturday Till 30 Oct 2024** **Position Summary**: As a Junior Data Analyst, you will be responsible for supporting data collection, processing, and analysis efforts to help drive decision-making within the...
-
IT Business Analyst
6 months ago
Dubai, United Arab Emirates Klystron Global Full time**Job Title: Business Analyst (3-5 years)** We are hiring a business analyst to join our project team. Your main tasks will include performing detailed requirements study, SRS/BRD documentation and obtain sign-off, co-ordination with the development team, performing user acceptance testing and commissioning the solution. To succeed in this role you should...
-
Junior Analyst
3 months ago
Dubai, United Arab Emirates Apolonia Capital Full time**Company Overview**: Apolonia Capital is a dynamic and fast-growing organization with a strong presence in the UAE. In Apolonia, we are committed to excellence, innovation, and strategic growth, with a focus on delivering exceptional value to our stakeholders. Our team is dedicated to driving success through strategic initiatives, and we are seeking a...
-
Application Developer
6 months ago
Dubai, United Arab Emirates Petrolead Oil Services Full time**Job Brief**: **Roles and Responsibilities**: - Understanding and User department’s needs by identifying requirements properly, and designing prototypes, writing code, performing testing. - Have an excellent knowledge of several programming languages, to writing high-quality, clean, and - Design creative prototypes according to specifications. - Conduct...
-
Software Developer
3 months ago
Dubai, United Arab Emirates Quadrabay Verification Services Full timeURGENT HIRING Skill Set: - Proven experience as a Software Developer, Software Engineer or similar role - Familiarity with Agile development methodologies - Experience with software design and development in a test-driven environment - Knowledge of coding languages (e.g. C#, VB, JavaScript, TypeScript) and frameworks/systems (e.g. Angular, Git, Azure...
-
Application Analyst
7 months ago
Dubai, United Arab Emirates ZEMYD Marketing Consultancy Full timeJob Title: Applications Analyst - Cards and Payments System - Job Details: - Age: 26-34 - Salary: Competitive compensation tailored to your current package and experience - Qualifications: Degree in Engineering (Information technology / Information systems specialization preferred) - Technical Experience: Experience of the following - Compliance...
-
IT Business Analyst
4 months ago
Dubai, United Arab Emirates Nano Health Suite Full timeWe are a healthcare technology company dedicated to revolutionizing the industry through innovative tech solutions. We're looking for a skilled Business Analyst / Software Analyst to join our UAE team. **Key Responsibilities**: - Analyze business processes to define operational objectives and gather requirements. - Design software solutions, including...
-
Software Analyst Developer
4 months ago
Dubai, United Arab Emirates DP World Full timeThe Software Analyst Developer, Business Systems, Warehouse Management is responsible for the Design, Integration, Build, Test, Implementation, and Support of the technical software for our global customer account. The role supports operational execution of DP World Contract Logistics businesses as a key competitive differentiator with very specific...
-
Software Developer
2 months ago
Dubai, United Arab Emirates Axis Software Company Full time**Job Overview** **Key Responsibilities** - **Database Management**: Design, develop, and optimize complex MS SQL Server databases, including writing and troubleshooting stored procedures, queries, and functions. - **Documentation**: Document development processes, changes, and code to ensure clarity and ease of maintenance. - **Collaboration**: Work...