Support Analyst

3 weeks ago

Dubai, United Arab Emirates MRI Software Full time

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.- We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Dubai office._
- MRI Software is looking for a Support Analyst to join our team. As a Support Analyst, you will be responsible for providing customers with technical support on our software. You will have the ability to adapt to a variety of situations and individuals, working towards win-win outcomes, identifying key or underlying issues in both complex situations and product-related matters.- Other duties and responsibilities:- Provide excellent customer service, throughout a call’s lifecycle, ensuring clients satisfaction before closing a call
- Provide first-line support on software packages operating environments, modules and features
- Provide support for the deployment of “systems” to a client in a timely fashion mitigating any compromise to business delivery
- Achieve KPI’s and SLA’s aligned to the clients T&C’s and business objectives
- Ensure escalations and complaints are escalated as per MRI processes.
- Share knowledge with colleagues and provide guidance
- Commit to working towards and achieving all MRI’s/teams/personal objectives and goals
- Follow all working practices (ISO processes) and GDPR guidelines- Experience:- Minimum 6 months Software industry experience
- Minimum 6 months customer support experience
- Microsoft SQL- Skills/Knowledge:- MS Office skills - basic Excel
- SQL Server
- Networking Technologies- Education/Qualifications:- Degree - Computer science or equivalent- We’re obsessed with making this the best job you’ve ever had- We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:- Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
- Enjoy a fantastic work-life balance with 24 days of annual leave plus Bank Holidays, and finish early 6 times a year with our ‘Flexi’ scheme.
- Further your professional development and growth with our generous Tuition Reimbursement Schemes.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
- Encouraging you to stay fit and healthy, we offer gym membership reimbursement to help you be the best version of yourself.- MRI continues to
- _strive to amaze_ as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.- Amazing growth takes amazing employees. Are you up to the challenge?- We know the_
- confidence gap_
- and_
- imposter syndrome_
- As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status._
- Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself._

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