Executive Service Center

6 months ago


Dubai, United Arab Emirates Community Development Authority Full time

أهداف الوظيفة

الرد على استفسارات المتعاملين بخصوص الخدمات المقدمة من الهيئة وفقاً للحالات واستلام وتسجيل طلباتهم بهدف تقديم الخدمات والمتابعة اللاحقة للتأكد من توفير متطلباتهم وفقاً للسياسات والمعايير المعتمدة.

المسؤوليات والواجبات التشغيلية

1. استلام وتسجيل طلبات المتعاملين ضمن الوقت المحدد في النظام المتكامل لإدارة الحالات واستيفاء بياناتهم الأولية والتأكد من توافر كافة المستندات المقدمة من خلال الشروط والمعايير الواجب توافرها وفقاً للمعايير والإجراءات والسياسات المعتمدة في الهيئة.

2. الإجابة على الاستفسارات الواردة من المتعاملين ومتابعة وضمان وصول الخدمة الى إليهم بشكل صحيح وفقاً لميثاق سعادة المتعاملين وذلك عن طريق النظام الاكتروني.

3. العمل على تخليص الخدمات الواردة من المتعاملين مع الجهات الخارجية (المصارف ؛ مؤسسة الأوقاف وإدارة شؤون القصر) ومتابعتها والتحقق من توفير الخدمات في الوقت المحدد وفقاً للمتطلبات.

4. تحديث دليل الخدمات الخاص بالهيئة في كل من : الموقع الالكتروني- نظام دليل الخدمات الحكومية الذكية - النظام الحكومي للخدمات، نظام نموذج دبي للخدمات الحكومية.

5. استلام شكاوي وملاحظات المتعاملين الواردة حول الخدمات والتسجيل في النظام الحكومي للشكاوى والعمل على حلها وفقاً لاختصاصاته أو تحويلها للموظفين المعنيين لإغلاقها وفقاً للمعايير المعتمدة والمتابعة اللاحقة للشكاوى للتأكد من إتمام عمليات الإغلاق.

6. إجراء استطلاعات الرأي عن الخدمات ومراكز الخدمة والتطبيقات الذكية المستخدمة لتقديم الخدمات ورفع التقارير للتنفيذي الأول.

7. متابعة الأسئلة الأكثر شيوعاً عبر الموقع الالكتروني والتطبيق الذكي لهيئة تنمية المجتمع وضمان انعكاس التحديثات على القنوات المختلفة.

8. تشجيع المتعاملين على استخدام التطبيقات والأنظمة الالكترونية وإعداد وتنفيذ ورش عمل لتعريفهم بها بغرض ضمان الاستخدام الأمثل وتسهيل الاجراءات.

9. إعداد التقارير والإحصائيات المبدئية عن الخدمات المقدمة للمتعاملين عبر مختلف القنوات.

10. الإلتزام بسياسات وإجراءات أمن المعلومات المعتمدة بالهيئة والعمل على الامتثال بالضوابط لضمان سرية المعلومات

11. أية مهام واختصاصات أخرى في نطاق مسئوليات الوظيفة.

**Qualifications**

المتطلبات التعليمية
- بكالوريوس في إدارة الأعمال أو ما يعادله
- اجادة اللغتين العربية والانجليزية (محادثة وكتابة).
- استخدام الحاسب الآلي.

متطلبات الخبرة
- 0 -2 سنوات خبرة



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