Executive Service Center

4 weeks ago


Dubai, United Arab Emirates Community Development Authority Full time

أهداف الوظيفة

الرد على استفسارات المتعاملين بخصوص الخدمات المقدمة من الهيئة وفقاً للحالات واستلام وتسجيل طلباتهم بهدف تقديم الخدمات والمتابعة اللاحقة للتأكد من توفير متطلباتهم وفقاً للسياسات والمعايير المعتمدة.

المسؤوليات والواجبات التشغيلية

1. استلام وتسجيل طلبات المتعاملين ضمن الوقت المحدد في النظام المتكامل لإدارة الحالات واستيفاء بياناتهم الأولية والتأكد من توافر كافة المستندات المقدمة من خلال الشروط والمعايير الواجب توافرها وفقاً للمعايير والإجراءات والسياسات المعتمدة في الهيئة.

2. الإجابة على الاستفسارات الواردة من المتعاملين ومتابعة وضمان وصول الخدمة الى إليهم بشكل صحيح وفقاً لميثاق سعادة المتعاملين وذلك عن طريق النظام الاكتروني.

3. العمل على تخليص الخدمات الواردة من المتعاملين مع الجهات الخارجية (المصارف ؛ مؤسسة الأوقاف وإدارة شؤون القصر) ومتابعتها والتحقق من توفير الخدمات في الوقت المحدد وفقاً للمتطلبات.

4. تحديث دليل الخدمات الخاص بالهيئة في كل من : الموقع الالكتروني- نظام دليل الخدمات الحكومية الذكية - النظام الحكومي للخدمات، نظام نموذج دبي للخدمات الحكومية.

5. استلام شكاوي وملاحظات المتعاملين الواردة حول الخدمات والتسجيل في النظام الحكومي للشكاوى والعمل على حلها وفقاً لاختصاصاته أو تحويلها للموظفين المعنيين لإغلاقها وفقاً للمعايير المعتمدة والمتابعة اللاحقة للشكاوى للتأكد من إتمام عمليات الإغلاق.

6. إجراء استطلاعات الرأي عن الخدمات ومراكز الخدمة والتطبيقات الذكية المستخدمة لتقديم الخدمات ورفع التقارير للتنفيذي الأول.

7. متابعة الأسئلة الأكثر شيوعاً عبر الموقع الالكتروني والتطبيق الذكي لهيئة تنمية المجتمع وضمان انعكاس التحديثات على القنوات المختلفة.

8. تشجيع المتعاملين على استخدام التطبيقات والأنظمة الالكترونية وإعداد وتنفيذ ورش عمل لتعريفهم بها بغرض ضمان الاستخدام الأمثل وتسهيل الاجراءات.

9. إعداد التقارير والإحصائيات المبدئية عن الخدمات المقدمة للمتعاملين عبر مختلف القنوات.

10. الإلتزام بسياسات وإجراءات أمن المعلومات المعتمدة بالهيئة والعمل على الامتثال بالضوابط لضمان سرية المعلومات

11. أية مهام واختصاصات أخرى في نطاق مسئوليات الوظيفة.

**Qualifications**

المتطلبات التعليمية
- بكالوريوس في إدارة الأعمال أو ما يعادله
- اجادة اللغتين العربية والانجليزية (محادثة وكتابة).
- استخدام الحاسب الآلي.

متطلبات الخبرة
- 0 -2 سنوات خبرة



  • Dubai, United Arab Emirates Emirates First Business Service Full time

    **Job description** We are looking for a motivated and results-driven **Sales / Call Center executives **to join our vibrant team to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and in person and also maintaining good customer relationships. "An effective sales representative must be an...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Cultivating solid relationships with clients through the provision of exceptional after-sales service. - Creating a positive onboarding experience for clients. - Maintaining an accurate record of all operation activities - Responding to client inquiries in a timely and professional manner. - Ensuring that the end objective in mind is...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Cultivating solid relationships with clients through the provision of exceptional after-sales service. - Creating a positive onboarding experience for clients. - Maintaining an accurate record of all operation activities - Responding to client inquiries in a timely and professional manner. - Ensuring that the end objective in mind is...


  • Dubai, Dubai, United Arab Emirates Emirates First Business Service Full time

    Job descriptionWe are looking for a motivated and results-driven Sales / Call Center executives to join our vibrant team to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and in person and also maintaining good customer relationships."An effective sales representative must be an excellent...


  • Dubai, Dubai, United Arab Emirates GRAND STORES LLC Full time

    Minimum 10 years experience in after sales service center operations. Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company's brand value. Make sure the customer database is correctly segmented in order to target marketing activities appropriately Collaborate with IT on...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...


  • Dubai, Dubai, United Arab Emirates BELHASA DRIVING CENTER Full time

    Customer Servic Executive for Belhasa Driving Center DubaiSalary: AED3, AED4,000.00 per monthAbility to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (required)Experience:- customer service: 1 year (preferred)


  • Dubai, United Arab Emirates GRAND STORES LLC Full time

    Minimum 10 years experience in after sales service center operations. - Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value. - Make sure the customer database is correctly segmented in order to target marketing activities appropriately - Collaborate with IT...

  • Call Center Executive

    3 weeks ago


    Dubai, United Arab Emirates Katrinasweets & Confectionery, Mirdiff Full time

    We are looking for a Call Center Executive to help us supervise and manage the call center employees and activities. You will be required to oversee the happenings of the call center and ensure it is functioning at its best capacity to help our customers. You will also be required to assess performance and give feedback to better the service provided. Your...


  • Dubai, Dubai, United Arab Emirates Executive Solutions Full time

    Customer Service Executive (UAE National Only) Executive Solutions is now partnering with a leading organization in the UAE hospitality industry to offer unique employment opportunities for the best Emirati talent. This opportunity will help launch or develop a career in hospitality, events and facilities management.Our client is seeking a Customer Service...

  • Sales Executive

    4 weeks ago


    Dubai, United Arab Emirates Quality Government Service Center Full time

    Finish tasks using various customer sales methods (outdoor, cold calling, presentations etc) - Maintain and expand client database within your assigned territory - The main responsibilities of a Sales Executive revolve around the ability to network, build relationships with clients and persuade others **Job Requirements** - **Must have a valid UAE DRIVER'S...

  • Call Center Executive

    2 weeks ago


    Dubai, United Arab Emirates MCP Full time

    We are currently looking for a call center executive, with good communication and customer service skills. Experience working in healthcare/clinic. Arabic speaker is a plus. **Experience**: - Clinic Call center: 2 years (required) - Customer Service: 2 years (preferred) - healthcare: 2 years (required)


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    Finish tasks using various customer sales methods (outdoor, cold calling, presentations etc) - Maintain and expand client database within your assigned territory - The main responsibilities of a Sales Executive revolve around the ability to network, build relationships with clients and persuade others **Job Requirements** - **Must have a valid UAE DRIVER'S...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    Finish tasks using various customer sales methods (outdoor, cold calling, presentations etc) - Maintain and expand client database within your assigned territory - The main responsibilities of a Sales Executive revolve around the ability to network, build relationships with clients and persuade others **Job Requirements** - **Must have a valid UAE DRIVER'S...


  • Dubai, United Arab Emirates Ezees Service Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...

  • Call Center

    2 weeks ago


    Dubai, United Arab Emirates Age Medical Center Full time

    Only Arab Female Call Center If you have a passion for customer service and enjoy helping others, we invite you to consider joining our team. As a call center representative, you will play a crucial role in handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an overall positive experience for our customers. Key...


  • Dubai, United Arab Emirates Legend Holding Group Full time

    We are looking for a dedicated Contact Center Executive to join our team and serve as the frontline representative of our brand. As a Contact Center Executive, you will act as the voice of our organization, providing exceptional customer service and resolving inquiries with professionalism and efficiency. You will handle incoming calls, manage customer...

  • Center Manager

    2 weeks ago


    Dubai, United Arab Emirates The Tutoring Center Full time

    **Company Description** The Tutoring Center Dubai is a KHDA-certified educational provider specializing in Math, English, Reading, Phonics, and Study Skills. The centers are located in Dubai and have been delivering tailored learning solutions since 2011. The Tutoring Center Dubai provides a personalized approach to ensure every student's unique needs are...

  • Call Center Executive

    2 weeks ago


    Dubai, Dubai, United Arab Emirates GRAND STORES LLC Full time

    Looking for an experienced call center executive (Arabic Male) for our service center situated in Dubai Investment Park.The person must have at least 4 years experience in doing the responsibilities as under: Receiving the calls of customers and assisting them Receiving the customer and take the products from them for servicing support Completing necessary...

  • Call Center Executive

    2 weeks ago


    Dubai International City, United Arab Emirates Eximius Management Pvt Ltd Full time

    Designation : Call Center Executive Salary : AED 1300 (Rs.30,000/-) **Responsibilities**: - Answering inbound calls and making outbound calls to assist customers. - Providing information about products, services, and promotions to customers. - Handling customer inquiries, complaints, and escalations with professionalism and empathy. - Resolving customer...