Customer Service Representative
7 months ago
This position plays a crucial role in ensuring a smooth and enjoyable buying experience for our boat customers. You will be responsible for building positive relationships with clients, preparing boats for delivery, and coordinating the handover process while providing exceptional customer service throughout.
**Responsibilities**:
- **Client Relations**:
- Build and maintain relationships with new and existing boat buyers throughout the sales and delivery process, after sales
- Understand and address client needs, concerns, and questions promptly and professionally.
- Provide accurate and informative product knowledge and answer technical questions about boats and equipment.
- Facilitate communication between clients and sales, service, and finance departments.
- Manage client expectations and ensure a seamless buying experience.
- Keep in touch with clients and providing top client customers with supports
**Boat Preparation and Handover**:
- Drive / test the boat and Oversee the pre-delivery inspection (PDI) process, ensuring boats are in perfect working order before delivery.
- Coordinate cleaning, detailing, and minor repairs as needed to prepare boats for presentation.
- Organize sea trials and training sessions for clients on boat operation and features.
- Prepare and complete all necessary paperwork and all related Admin for Boating repairs, maintenance, inspection reports...
- Conduct comprehensive boat handover meetings with clients, explaining features, operations, and safety procedures.
- Resolve any post-delivery issues efficiently and professionally.
**Additional Responsibilities**:
- Maintain accurate records and documentation related to client interactions and boat deliveries.
- Stay informed about new boat models, features, and industry trends.
- Contribute to marketing and promotional efforts related to boat sales.
- Participate in ongoing training and development to enhance customer service skills and product knowledge.
**Qualifications**:
- Minimum of 2 years of experience in a customer service or Boat Related position,
- **Boat Driving License is required ( under 15m is a must, above 15m is a plus)**:
- Strong understanding of boats, boat systems, and marine terminology.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to build rapport and trust with clients quickly.
- Detail-oriented and organized with strong time management skills.
- Proficient in Microsoft Office Suite and other relevant software.
- A valid driver's license and the ability to operate boats a plus.
**Benefits**:
- Opportunity to work in a dynamic and exciting industry.
- Interact with a diverse clientele and build lasting relationships.
- Contribute to the success of a growing company.
**Salary**: AED4,000.00 - AED5,000.00 per month
**Experience**:
- Customer Service: 2 years (required)
License/Certification:
- Boat Driving License ( up to 15m) (required)
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