Customer Service Representative

4 days ago


Abu Dhabi, United Arab Emirates TS Group LLC Full time

Hiring a Customer Service Representative for Abu Dhabi.

**Key Responsibilities**:

- Interact with customers to solve issues and questions about products, services, and policies.
- Maintain a positive and friendly tone with customers at all times.
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally.
- Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform.
- Listen to customer complaints and try to identify the cause of their problem to your best ability.
- Identify the appropriate response and strategy to solve customer issues as quickly as possible.
- Ensure customer satisfaction and maintain professional customer support.
- Place the customer at the center of the customer service experience.

**Key Requirements**:

- High school diploma.
- Proven experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.



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